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Merge pull request #14169 from Carbenium/ticket-1

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Core/Support: Update the support/ticket system to 6.x
This commit is contained in:
Carbenium
2015-03-10 21:26:41 +01:00
parent c8944d73b3 37a14bc2d5
commit 4b60c137d7
33 changed files with 3476 additions and 1351 deletions
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sql/base/auth_database.sql
+2 -2
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File diff suppressed because one or more lines are too long
sql/base/characters_database.sql
+178 -83
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@@ -1619,93 +1619,218 @@ LOCK TABLES `gameobject_respawn` WRITE;
UNLOCK TABLES;
--
-- Table structure for table `gm_subsurveys`
-- Table structure for table `gm_bug`
--
DROP TABLE IF EXISTS `gm_subsurveys`;
DROP TABLE IF EXISTS `gm_bug`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `gm_subsurveys` (
`surveyId` int(10) unsigned NOT NULL AUTO_INCREMENT,
`subsurveyId` int(10) unsigned NOT NULL DEFAULT '0',
`rank` int(10) unsigned NOT NULL DEFAULT '0',
`comment` text NOT NULL,
PRIMARY KEY (`surveyId`,`subsurveyId`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT='Player System';
CREATE TABLE `gm_bug` (
`id` INT(10) UNSIGNED NOT NULL,
`playerGuid` BIGINT(20) UNSIGNED NOT NULL,
`note` TEXT NOT NULL,
`createTime` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`mapId` SMALLINT(5) UNSIGNED NOT NULL DEFAULT '0',
`posX` FLOAT NOT NULL DEFAULT '0',
`posY` FLOAT NOT NULL DEFAULT '0',
`posZ` FLOAT NOT NULL DEFAULT '0',
`facing` FLOAT NOT NULL DEFAULT '0',
`closedBy` BIGINT(20) NOT NULL DEFAULT '0',
`assignedTo` BIGINT(20) UNSIGNED NOT NULL DEFAULT '0' COMMENT 'GUID of admin to whom ticket is assigned',
`comment` TEXT NOT NULL,
PRIMARY KEY (`id`)
) COLLATE='utf8_general_ci' ENGINE=InnoDB;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `gm_subsurveys`
-- Dumping data for table `gm_bug`
--
LOCK TABLES `gm_subsurveys` WRITE;
/*!40000 ALTER TABLE `gm_subsurveys` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_subsurveys` ENABLE KEYS */;
LOCK TABLES `gm_bug` WRITE;
/*!40000 ALTER TABLE `gm_bug` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_bug` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `gm_surveys`
-- Table structure for table `gm_complaint`
--
DROP TABLE IF EXISTS `gm_surveys`;
DROP TABLE IF EXISTS `gm_complaint`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `gm_surveys` (
`surveyId` int(10) unsigned NOT NULL AUTO_INCREMENT,
`guid` bigint(20) unsigned NOT NULL DEFAULT '0',
`mainSurvey` int(10) unsigned NOT NULL DEFAULT '0',
`overallComment` longtext NOT NULL,
`createTime` int(10) unsigned NOT NULL DEFAULT '0',
CREATE TABLE `gm_complaint` (
`id` INT(10) UNSIGNED NOT NULL,
`playerGuid` BIGINT(20) UNSIGNED NOT NULL,
`note` TEXT NOT NULL,
`createTime` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`mapId` SMALLINT(5) UNSIGNED NOT NULL DEFAULT '0',
`posX` FLOAT NOT NULL DEFAULT '0',
`posY` FLOAT NOT NULL DEFAULT '0',
`posZ` FLOAT NOT NULL DEFAULT '0',
`facing` FLOAT NOT NULL DEFAULT '0',
`targetCharacterGuid` BIGINT(20) UNSIGNED NOT NULL,
`complaintType` SMALLINT(5) UNSIGNED NOT NULL,
`reportLineIndex` INT(10) NOT NULL,
`closedBy` BIGINT(20) NOT NULL DEFAULT '0',
`assignedTo` BIGINT(20) UNSIGNED NOT NULL DEFAULT '0' COMMENT 'GUID of admin to whom ticket is assigned',
`comment` TEXT NOT NULL,
PRIMARY KEY (`id`)
) COLLATE='utf8_general_ci' ENGINE=InnoDB;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `gm_complaint`
--
LOCK TABLES `gm_complaint` WRITE;
/*!40000 ALTER TABLE `gm_complaint` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_complaint` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `gm_complaint_chatlog`
--
DROP TABLE IF EXISTS `gm_complaint_chatlog`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `gm_complaint_chatlog` (
`complaintId` INT(10) UNSIGNED NOT NULL,
`lineId` INT(10) UNSIGNED NOT NULL,
`timestamp` INT(10) UNSIGNED NOT NULL,
`text` TEXT NOT NULL,
PRIMARY KEY (`complaintId`, `lineId`)
) COLLATE='utf8_general_ci' ENGINE=InnoDB;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `gm_complaint_chatlog`
--
LOCK TABLES `gm_complaint_chatlog` WRITE;
/*!40000 ALTER TABLE `gm_complaint_chatlog` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_complaint_chatlog` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `gm_subsurvey`
--
DROP TABLE IF EXISTS `gm_subsurvey`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `gm_subsurvey` (
`surveyId` INT(10) UNSIGNED NOT NULL AUTO_INCREMENT,
`questionId` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`answer` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`answerComment` TEXT NOT NULL,
PRIMARY KEY (`surveyId`, `questionId`)
) COMMENT='Player System' COLLATE='utf8_general_ci' ENGINE=InnoDB;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `gm_subsurvey`
--
LOCK TABLES `gm_subsurvey` WRITE;
/*!40000 ALTER TABLE `gm_subsurvey` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_subsurvey` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `gm_suggestion`
--
DROP TABLE IF EXISTS `gm_suggestion`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `gm_suggestion` (
`id` INT(10) UNSIGNED NOT NULL,
`playerGuid` BIGINT(20) UNSIGNED NOT NULL,
`note` TEXT NOT NULL,
`createTime` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`mapId` SMALLINT(5) UNSIGNED NOT NULL DEFAULT '0',
`posX` FLOAT NOT NULL DEFAULT '0',
`posY` FLOAT NOT NULL DEFAULT '0',
`posZ` FLOAT NOT NULL DEFAULT '0',
`facing` FLOAT NOT NULL DEFAULT '0',
`closedBy` BIGINT(20) NOT NULL DEFAULT '0',
`assignedTo` BIGINT(20) UNSIGNED NOT NULL DEFAULT '0' COMMENT 'GUID of admin to whom ticket is assigned',
`comment` TEXT NOT NULL,
PRIMARY KEY (`id`)
) COLLATE='utf8_general_ci' ENGINE=InnoDB;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `gm_suggestion`
--
LOCK TABLES `gm_suggestion` WRITE;
/*!40000 ALTER TABLE `gm_suggestion` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_suggestion` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `gm_survey`
--
DROP TABLE IF EXISTS `gm_survey`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `gm_survey` (
`surveyId` INT(10) UNSIGNED NOT NULL AUTO_INCREMENT,
`guid` BIGINT(20) UNSIGNED NOT NULL DEFAULT '0',
`mainSurvey` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`comment` LONGTEXT NOT NULL,
`createTime` INT(10) UNSIGNED NOT NULL DEFAULT '0',
PRIMARY KEY (`surveyId`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT='Player System';
) COMMENT='Player System' COLLATE='utf8_general_ci' ENGINE=InnoDB;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `gm_surveys`
-- Dumping data for table `gm_survey`
--
LOCK TABLES `gm_surveys` WRITE;
/*!40000 ALTER TABLE `gm_surveys` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_surveys` ENABLE KEYS */;
LOCK TABLES `gm_survey` WRITE;
/*!40000 ALTER TABLE `gm_survey` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_survey` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `gm_tickets`
-- Table structure for table `gm_ticket`
--
DROP TABLE IF EXISTS `gm_tickets`;
DROP TABLE IF EXISTS `gm_ticket`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `gm_tickets` (
`ticketId` int(10) unsigned NOT NULL AUTO_INCREMENT,
`guid` bigint(20) unsigned NOT NULL DEFAULT '0' COMMENT 'Global Unique Identifier of ticket creator',
`name` varchar(12) NOT NULL COMMENT 'Name of ticket creator',
`message` text NOT NULL,
`createTime` int(10) unsigned NOT NULL DEFAULT '0',
`mapId` smallint(5) unsigned NOT NULL DEFAULT '0',
`posX` float NOT NULL DEFAULT '0',
`posY` float NOT NULL DEFAULT '0',
`posZ` float NOT NULL DEFAULT '0',
`lastModifiedTime` int(10) unsigned NOT NULL DEFAULT '0',
`closedBy` bigint(20) NOT NULL DEFAULT '0',
`assignedTo` bigint(20) unsigned NOT NULL DEFAULT '0' COMMENT 'GUID of admin to whom ticket is assigned',
`comment` text NOT NULL,
`response` text NOT NULL,
`completed` tinyint(3) unsigned NOT NULL DEFAULT '0',
`escalated` tinyint(3) unsigned NOT NULL DEFAULT '0',
`viewed` tinyint(3) unsigned NOT NULL DEFAULT '0',
`haveTicket` tinyint(3) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`ticketId`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT='Player System';
CREATE TABLE `gm_ticket` (
`id` INT(10) UNSIGNED NOT NULL AUTO_INCREMENT,
`playerGuid` BIGINT(20) UNSIGNED NOT NULL DEFAULT '0' COMMENT 'Global Unique Identifier of ticket creator',
`description` TEXT NOT NULL,
`createTime` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`mapId` SMALLINT(5) UNSIGNED NOT NULL DEFAULT '0',
`posX` FLOAT NOT NULL DEFAULT '0',
`posY` FLOAT NOT NULL DEFAULT '0',
`posZ` FLOAT NOT NULL DEFAULT '0',
`lastModifiedTime` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`closedBy` BIGINT(20) NOT NULL DEFAULT '0',
`assignedTo` BIGINT(20) UNSIGNED NOT NULL DEFAULT '0',
`comment` TEXT NOT NULL,
`response` TEXT NOT NULL,
`completed` TINYINT(3) UNSIGNED NOT NULL DEFAULT '0',
`escalated` TINYINT(3) UNSIGNED NOT NULL DEFAULT '0',
`viewed` TINYINT(3) UNSIGNED NOT NULL DEFAULT '0',
`needMoreHelp` TINYINT(3) UNSIGNED NOT NULL DEFAULT '0',
PRIMARY KEY (`id`)
) COMMENT='Player System' COLLATE='utf8_general_ci' ENGINE=InnoDB;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `gm_tickets`
-- Dumping data for table `gm_ticket`
--
LOCK TABLES `gm_tickets` WRITE;
/*!40000 ALTER TABLE `gm_tickets` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_tickets` ENABLE KEYS */;
LOCK TABLES `gm_ticket` WRITE;
/*!40000 ALTER TABLE `gm_ticket` DISABLE KEYS */;
/*!40000 ALTER TABLE `gm_ticket` ENABLE KEYS */;
UNLOCK TABLES;
--
@@ -2400,36 +2525,6 @@ LOCK TABLES `item_soulbound_trade_data` WRITE;
/*!40000 ALTER TABLE `item_soulbound_trade_data` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `lag_reports`
--
DROP TABLE IF EXISTS `lag_reports`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `lag_reports` (
`reportId` int(10) unsigned NOT NULL AUTO_INCREMENT,
`guid` bigint(20) unsigned NOT NULL DEFAULT '0',
`lagType` tinyint(3) unsigned NOT NULL DEFAULT '0',
`mapId` smallint(5) unsigned NOT NULL DEFAULT '0',
`posX` float NOT NULL DEFAULT '0',
`posY` float NOT NULL DEFAULT '0',
`posZ` float NOT NULL DEFAULT '0',
`latency` int(10) unsigned NOT NULL DEFAULT '0',
`createTime` int(10) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`reportId`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT='Player System';
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `lag_reports`
--
LOCK TABLES `lag_reports` WRITE;
/*!40000 ALTER TABLE `lag_reports` DISABLE KEYS */;
/*!40000 ALTER TABLE `lag_reports` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `lfg_data`
--
sql/updates/auth/2015_03_10_00_auth.sql
+77
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@@ -0,0 +1,77 @@
UPDATE `rbac_permissions` SET `name`='Command: reload support' WHERE `id`=650;
DELETE FROM `rbac_permissions` WHERE `id` IN (799,800,801,802,803,804,805,806,807,808,809,810,811,812,813,814,815,816,817,818,819,820,821,822,823,824,825,826,827,828,829,830,831,832,833);
INSERT INTO `rbac_permissions` (`id`, `name`) VALUES
(799, 'Command: .go bugticket'),
(800, 'Command: .go complaintticket'),
(801, 'Command: .go suggestionticket'),
(802, 'Command: .ticket bug'),
(803, 'Command: .ticket complaint'),
(804, 'Command: .ticket suggestion'),
(805, 'Command: .ticket bug assign'),
(806, 'Command: .ticket bug close'),
(807, 'Command: .ticket bug closedlist'),
(808, 'Command: .ticket bug comment'),
(809, 'Command: .ticket bug delete'),
(810, 'Command: .ticket bug list'),
(811, 'Command: .ticket bug unassign'),
(812, 'Command: .ticket bug view'),
(813, 'Command: .ticket complaint assign'),
(814, 'Command: .ticket complaint close'),
(815, 'Command: .ticket complaint closedlist'),
(816, 'Command: .ticket complaint comment'),
(817, 'Command: .ticket complaint delete'),
(818, 'Command: .ticket complaint list'),
(819, 'Command: .ticket complaint unassign'),
(820, 'Command: .ticket complaint view'),
(821, 'Command: .ticket suggestion assign'),
(822, 'Command: .ticket suggestion close'),
(823, 'Command: .ticket suggestion closedlist'),
(824, 'Command: .ticket suggestion comment'),
(825, 'Command: .ticket suggestion delete'),
(826, 'Command: .ticket suggestion list'),
(827, 'Command: .ticket suggestion unassign'),
(828, 'Command: .ticket suggestion view'),
(829, 'Command: .ticket reset all'),
(830, 'Command: .ticket reset gm'),
(831, 'Command: .ticket reset bug'),
(832, 'Command: .ticket reset complaint'),
(833, 'Command: .ticket reset suggestion');
DELETE FROM `rbac_linked_permissions` WHERE `id` = 198 AND `linkedId` IN (799,800,801,892,803,804,805,806,807,808,809,810,811,812,813,814,815,816,817,818,819,820,821,822,823,824,825,826,827,828,829,830,831,832,833);
INSERT INTO `rbac_linked_permissions` (`id`, `linkedId`) VALUES
(198, 799),
(198, 800),
(198, 801),
(198, 802),
(198, 803),
(198, 804),
(197, 805),
(198, 806),
(198, 807),
(198, 808),
(196, 809),
(198, 810),
(197, 811),
(198, 812),
(197, 813),
(198, 814),
(198, 815),
(198, 816),
(196, 817),
(198, 818),
(197, 819),
(198, 820),
(197, 821),
(198, 822),
(198, 823),
(198, 824),
(196, 825),
(198, 826),
(197, 827),
(198, 828),
(196, 829),
(196, 830),
(196, 831),
(196, 832),
(196, 833);
sql/updates/characters/2015_03_10_00_characters.sql
+95
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@@ -0,0 +1,95 @@
DROP TABLE IF EXISTS `lag_reports`;
ALTER TABLE `gm_surveys`
RENAME TO `gm_survey`,
CHANGE COLUMN `overallComment` `comment` LONGTEXT NOT NULL AFTER `mainSurvey`;
ALTER TABLE `gm_subsurveys`
RENAME TO `gm_subsurvey`,
CHANGE COLUMN `subsurveyId` `questionId` INT(10) UNSIGNED NOT NULL DEFAULT '0' AFTER `surveyId`,
CHANGE COLUMN `rank` `answer` INT(10) UNSIGNED NOT NULL DEFAULT '0' AFTER `questionId`,
CHANGE COLUMN `comment` `answerComment` TEXT NOT NULL AFTER `answer`;
ALTER TABLE `gm_tickets`
RENAME TO `gm_ticket`,
CHANGE COLUMN `ticketId` `id` INT(10) UNSIGNED NOT NULL AUTO_INCREMENT FIRST,
CHANGE COLUMN `guid` `playerGuid` BIGINT(20) UNSIGNED NOT NULL DEFAULT '0' COMMENT 'Global Unique Identifier of ticket creator' AFTER `id`,
CHANGE COLUMN `message` `description` TEXT NOT NULL AFTER `playerGuid`,
CHANGE COLUMN `haveTicket` `needMoreHelp` TINYINT(3) UNSIGNED NOT NULL DEFAULT '0' AFTER `viewed`,
DROP COLUMN `name`;
DROP TABLE IF EXISTS `gm_bug`;
CREATE TABLE `gm_bug` (
`id` INT(10) UNSIGNED NOT NULL,
`playerGuid` BIGINT(20) UNSIGNED NOT NULL,
`note` TEXT NOT NULL,
`createTime` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`mapId` SMALLINT(5) UNSIGNED NOT NULL DEFAULT '0',
`posX` FLOAT NOT NULL DEFAULT '0',
`posY` FLOAT NOT NULL DEFAULT '0',
`posZ` FLOAT NOT NULL DEFAULT '0',
`facing` FLOAT NOT NULL DEFAULT '0',
`closedBy` BIGINT(20) NOT NULL DEFAULT '0',
`assignedTo` BIGINT(20) UNSIGNED NOT NULL DEFAULT '0' COMMENT 'GUID of admin to whom ticket is assigned',
`comment` TEXT NOT NULL,
PRIMARY KEY (`id`)
)
COLLATE='utf8_general_ci'
ENGINE=InnoDB
;
DROP TABLE IF EXISTS `gm_complaint`;
CREATE TABLE `gm_complaint` (
`id` INT(10) UNSIGNED NOT NULL,
`playerGuid` BIGINT(20) UNSIGNED NOT NULL,
`note` TEXT NOT NULL,
`createTime` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`mapId` SMALLINT(5) UNSIGNED NOT NULL DEFAULT '0',
`posX` FLOAT NOT NULL DEFAULT '0',
`posY` FLOAT NOT NULL DEFAULT '0',
`posZ` FLOAT NOT NULL DEFAULT '0',
`facing` FLOAT NOT NULL DEFAULT '0',
`targetCharacterGuid` BIGINT(20) UNSIGNED NOT NULL,
`complaintType` SMALLINT(5) UNSIGNED NOT NULL,
`reportLineIndex` INT(10) NOT NULL,
`closedBy` BIGINT(20) NOT NULL DEFAULT '0',
`assignedTo` BIGINT(20) UNSIGNED NOT NULL DEFAULT '0' COMMENT 'GUID of admin to whom ticket is assigned',
`comment` TEXT NOT NULL,
PRIMARY KEY (`id`)
)
COLLATE='utf8_general_ci'
ENGINE=InnoDB
;
DROP TABLE IF EXISTS `gm_complaint_chatlog`;
CREATE TABLE `gm_complaint_chatlog` (
`complaintId` INT(10) UNSIGNED NOT NULL,
`lineId` INT(10) UNSIGNED NOT NULL,
`timestamp` INT(10) UNSIGNED NOT NULL,
`text` TEXT NOT NULL,
PRIMARY KEY (`complaintId`, `lineId`)
)
COLLATE='utf8_general_ci'
ENGINE=InnoDB
;
DROP TABLE IF EXISTS `gm_suggestion`;
CREATE TABLE `gm_suggestion` (
`id` INT(10) UNSIGNED NOT NULL,
`playerGuid` BIGINT(20) UNSIGNED NOT NULL,
`note` TEXT NOT NULL,
`createTime` INT(10) UNSIGNED NOT NULL DEFAULT '0',
`mapId` SMALLINT(5) UNSIGNED NOT NULL DEFAULT '0',
`posX` FLOAT NOT NULL DEFAULT '0',
`posY` FLOAT NOT NULL DEFAULT '0',
`posZ` FLOAT NOT NULL DEFAULT '0',
`facing` FLOAT NOT NULL DEFAULT '0',
`closedBy` BIGINT(20) NOT NULL DEFAULT '0',
`assignedTo` BIGINT(20) UNSIGNED NOT NULL DEFAULT '0' COMMENT 'GUID of admin to whom ticket is assigned',
`comment` TEXT NOT NULL,
PRIMARY KEY (`id`)
)
COLLATE='utf8_general_ci'
ENGINE=InnoDB
;
sql/updates/world/2015_03_10_00_world.sql
+36
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@@ -0,0 +1,36 @@
DELETE FROM `trinity_string` WHERE `entry` = 1190;
INSERT INTO `trinity_string` (`entry`, `content_default`) VALUES (1190, 'Ticket system is disabled. You can\'t change its status.');
UPDATE `command` SET `name`='reload support', `help`='Syntax: .reload support\r\nReload support system tables.' WHERE `name`='reload gm_tickets';
DELETE FROM `command` WHERE `name` IN ('ticket bug assign', 'ticket bug close', 'ticket bug closedlist', 'ticket bug comment', 'ticket bug delete', 'ticket bug list', 'ticket bug unassign', 'ticket bug view', 'ticket complaint assign', 'ticket complaint close', 'ticket complaint closedlist', 'ticket complaint comment', 'ticket complaint delete', 'ticket complaint list', 'ticket complaint unassign', 'ticket complaint view', 'ticket suggestion assign', 'ticket suggestion close', 'ticket suggestion closedlist', 'ticket suggestion comment', 'ticket suggestion delete', 'ticket suggestion list', 'ticket suggestion unassign', 'ticket suggestion view', 'ticket reset all', 'ticket reset gm', 'ticket reset bug', 'ticket reset complaint', 'ticket reset suggestion');
INSERT INTO `command` (`name`, `permission`, `help`) VALUES
('ticket bug assign', 805, 'Usage: .ticket bug assign $ticketid $gmname.\r\nAssigns the specified ticket to the specified Game Master.'),
('ticket bug close', 806, 'Usage: .ticket bug close $ticketid.\r\nCloses the specified ticket. Does not delete permanently.'),
('ticket bug closedlist', 807, 'Usage: Displays a list of closed bug tickets.'),
('ticket bug comment', 808, 'Usage: .ticket bug comment $ticketid $comment.\r\nAllows the adding or modifying of a comment to the specified ticket.'),
('ticket bug delete', 809, 'Usage: .ticket bug delete $ticketid.\r\nDeletes the specified ticket permanently. Ticket must be closed first.'),
('ticket bug list', 810, 'Usage: Displays a list of open bug tickets.'),
('ticket bug unassign', 811, 'Usage: .ticket bug unassign $ticketid.\r\nUnassigns the specified ticket from the current assigned Game Master.'),
('ticket bug view', 812, 'Usage: .ticket bug view $ticketid.\r\nReturns details about specified ticket. Ticket must be open and not deleted.'),
('ticket complaint assign', 813, 'Usage: .ticket complaint assign $ticketid $gmname.\r\nAssigns the specified ticket to the specified Game Master.'),
('ticket complaint close', 814, 'Usage: .ticket complaint close $ticketid.\r\nCloses the specified ticket. Does not delete permanently.'),
('ticket complaint closedlist', 815, 'Usage: Displays a list of closed complaint tickets.'),
('ticket complaint comment', 816, 'Usage: .ticket complaint comment $ticketid $comment.\r\nAllows the adding or modifying of a comment to the specified ticket.'),
('ticket complaint delete', 817, 'Usage: .ticket complaint delete $ticketid.\r\nDeletes the specified ticket permanently. Ticket must be closed first.'),
('ticket complaint list', 818, 'Usage: Displays a list of open complaint tickets.'),
('ticket complaint unassign', 819, 'Usage: .ticket complaint unassign $ticketid.\r\nUnassigns the specified ticket from the current assigned Game Master.'),
('ticket complaint view', 820, 'Usage: .ticket complaint view $ticketid.\r\nReturns details about specified ticket. Ticket must be open and not deleted.'),
('ticket suggestion assign', 821, 'Usage: .ticket suggestion assign $ticketid $gmname.Assigns the specified ticket to the specified Game Master.'),
('ticket suggestion close', 822, 'Usage: .ticket suggestion close $ticketid.\r\nCloses the specified ticket. Does not delete permanently.'),
('ticket suggestion closedlist', 823, 'Usage: Displays a list of closed suggestion tickets.'),
('ticket suggestion comment', 824, 'Usage: .ticket suggestion comment $ticketid $comment.\r\nAllows the adding or modifying of a comment to the specified ticket.'),
('ticket suggestion delete', 825, 'Usage: .ticket suggestion delete $ticketid.\r\nDeletes the specified ticket permanently. Ticket must be closed first.'),
('ticket suggestion list', 826, 'Usage: Displays a list of open suggestion tickets.'),
('ticket suggestion unassign', 827, 'Usage: .ticket suggestion unassign $ticketid.\r\nUnassigns the specified ticket from the current assigned Game Master.'),
('ticket suggestion view', 828, 'Usage: .ticket suggestion view $ticketid.\r\nReturns details about specified ticket. Ticket must be open and not deleted.'),
('ticket reset all', 829, 'Usage: Removes all closed tickets and resets the counter, if no pending open tickets exist.'),
('ticket reset gm', 830, 'Usage: Removes all closed GM tickets and resets the counter, if no pending open tickets exist.'),
('ticket reset bug', 831, 'Usage: Removes all closed bug tickets and resets the counter, if no pending open tickets exist.'),
('ticket reset complaint', 832, 'Usage: Removes all closed complaint tickets and resets the counter, if no pending open tickets exist.'),
('ticket reset suggestion', 833, 'Usage: Removes all closed suggestion tickets and resets the counter, if no pending open tickets exist.');
src/server/game/Accounts/RBAC.h
+36 -1
View File
@@ -554,7 +554,7 @@ enum RBACPermissions
RBAC_PERM_COMMAND_RELOAD_GAMEOBJECT_QUESTENDER = 647,
RBAC_PERM_COMMAND_RELOAD_GAMEOBJECT_QUEST_LOOT_TEMPLATE = 648,
RBAC_PERM_COMMAND_RELOAD_GAMEOBJECT_QUESTSTARTER = 649,
RBAC_PERM_COMMAND_RELOAD_GM_TICKETS = 650,
RBAC_PERM_COMMAND_RELOAD_SUPPORT_SYSTEM = 650,
RBAC_PERM_COMMAND_RELOAD_GOSSIP_MENU = 651,
RBAC_PERM_COMMAND_RELOAD_GOSSIP_MENU_OPTION = 652,
RBAC_PERM_COMMAND_RELOAD_ITEM_ENCHANTMENT_TEMPLATE = 653,
@@ -703,6 +703,41 @@ enum RBACPermissions
RBAC_PERM_COMMAND_INSTANCE_GET_BOSS_STATE = 796,
RBAC_PERM_COMMAND_PVPSTATS = 797,
RBAC_PERM_COMMAND_MODIFY_XP = 798,
RBAC_PERM_COMMAND_GO_BUG_TICKET = 799,
RBAC_PERM_COMMAND_GO_COMPLAINT_TICKET = 800,
RBAC_PERM_COMMAND_GO_SUGGESTION_TICKET = 801,
RBAC_PERM_COMMAND_TICKET_BUG = 802,
RBAC_PERM_COMMAND_TICKET_COMPLAINT = 803,
RBAC_PERM_COMMAND_TICKET_SUGGESTION = 804,
RBAC_PERM_COMMAND_TICKET_BUG_ASSIGN = 805,
RBAC_PERM_COMMAND_TICKET_BUG_CLOSE = 806,
RBAC_PERM_COMMAND_TICKET_BUG_CLOSEDLIST = 807,
RBAC_PERM_COMMAND_TICKET_BUG_COMMENT = 808,
RBAC_PERM_COMMAND_TICKET_BUG_DELETE = 809,
RBAC_PERM_COMMAND_TICKET_BUG_LIST = 810,
RBAC_PERM_COMMAND_TICKET_BUG_UNASSIGN = 811,
RBAC_PERM_COMMAND_TICKET_BUG_VIEW = 812,
RBAC_PERM_COMMAND_TICKET_COMPLAINT_ASSIGN = 813,
RBAC_PERM_COMMAND_TICKET_COMPLAINT_CLOSE = 814,
RBAC_PERM_COMMAND_TICKET_COMPLAINT_CLOSEDLIST = 815,
RBAC_PERM_COMMAND_TICKET_COMPLAINT_COMMENT = 816,
RBAC_PERM_COMMAND_TICKET_COMPLAINT_DELETE = 817,
RBAC_PERM_COMMAND_TICKET_COMPLAINT_LIST = 818,
RBAC_PERM_COMMAND_TICKET_COMPLAINT_UNASSIGN = 819,
RBAC_PERM_COMMAND_TICKET_COMPLAINT_VIEW = 820,
RBAC_PERM_COMMAND_TICKET_SUGGESTION_ASSIGN = 821,
RBAC_PERM_COMMAND_TICKET_SUGGESTION_CLOSE = 822,
RBAC_PERM_COMMAND_TICKET_SUGGESTION_CLOSEDLIST = 823,
RBAC_PERM_COMMAND_TICKET_SUGGESTION_COMMENT = 824,
RBAC_PERM_COMMAND_TICKET_SUGGESTION_DELETE = 825,
RBAC_PERM_COMMAND_TICKET_SUGGESTION_LIST = 826,
RBAC_PERM_COMMAND_TICKET_SUGGESTION_UNASSIGN = 827,
RBAC_PERM_COMMAND_TICKET_SUGGESTION_VIEW = 828,
RBAC_PERM_COMMAND_TICKET_RESET_ALL = 829,
RBAC_PERM_COMMAND_TICKET_RESET_GM = 830,
RBAC_PERM_COMMAND_TICKET_RESET_BUG = 831,
RBAC_PERM_COMMAND_TICKET_RESET_COMPLAINT = 832,
RBAC_PERM_COMMAND_TICKET_RESET_SUGGESTION = 833,
// custom permissions 1000+
RBAC_PERM_MAX
src/server/game/CMakeLists.txt
+3 -3
View File
@@ -43,9 +43,9 @@ file(GLOB_RECURSE sources_Scripting Scripting/*.cpp Scripting/*.h)
file(GLOB_RECURSE sources_Server Server/*.cpp Server/*.h)
file(GLOB_RECURSE sources_Skills Skills/*.cpp Skills/*.h)
file(GLOB_RECURSE sources_Spells Spells/*.cpp Spells/*.h)
file(GLOB_RECURSE sources_Support Support/*.cpp Support/*.h)
file(GLOB_RECURSE sources_Texts Texts/*.cpp Texts/*.h)
file(GLOB_RECURSE sources_Tools Tools/*.cpp Tools/*.h)
file(GLOB_RECURSE sources_Tickets Tickets/*.cpp Tickets/*.h)
file(GLOB_RECURSE sources_Warden Warden/*.cpp Warden/*.h)
file(GLOB_RECURSE sources_Weather Weather/*.cpp Weather/*.h)
file(GLOB_RECURSE sources_World World/*.cpp World/*.h)
@@ -94,9 +94,9 @@ set(game_STAT_SRCS
${sources_Server}
${sources_Skills}
${sources_Spells}
${sources_Support}
${sources_Texts}
${sources_Tools}
${sources_Tickets}
${sources_Warden}
${sources_Weather}
${sources_World}
@@ -198,9 +198,9 @@ include_directories(
${CMAKE_CURRENT_SOURCE_DIR}/Skills
${CMAKE_CURRENT_SOURCE_DIR}/Spells
${CMAKE_CURRENT_SOURCE_DIR}/Spells/Auras
${CMAKE_CURRENT_SOURCE_DIR}/Support
${CMAKE_CURRENT_SOURCE_DIR}/Texts
${CMAKE_CURRENT_SOURCE_DIR}/Tools
${CMAKE_CURRENT_SOURCE_DIR}/Tickets
${CMAKE_CURRENT_SOURCE_DIR}/Warden
${CMAKE_CURRENT_SOURCE_DIR}/Warden/Modules
${CMAKE_CURRENT_SOURCE_DIR}/Weather
src/server/game/Entities/Player/Player.cpp
+5 -10
View File
@@ -3243,17 +3243,12 @@ void Player::SendMailResult(uint32 mailId, MailResponseType mailAction, MailResp
result.Command = mailAction;
result.ErrorCode = mailError;
switch (mailError)
if (mailError == MAIL_ERR_EQUIP_ERROR)
result.BagResult = equipError;
else if (mailAction == MAIL_ITEM_TAKEN)
{
case MAIL_ERR_EQUIP_ERROR:
result.BagResult = equipError;
break;
case MAIL_ITEM_TAKEN:
result.AttachID = item_guid;
result.QtyInInventory = item_count;
break;
default:
break;
result.AttachID = item_guid;
result.QtyInInventory = item_count;
}
GetSession()->SendPacket(result.Write());
src/server/game/Handlers/CharacterHandler.cpp
+12 -6
View File
@@ -1096,14 +1096,20 @@ void WorldSession::SendFeatureSystemStatus()
features.BrowserEnabled = false; // Has to be false, otherwise client will crash if "Customer Support" is opened
features.EuropaTicketSystemStatus.HasValue = true;
features.EuropaTicketSystemStatus.Value.ThrottleState.MaxTries = 5;
features.EuropaTicketSystemStatus.Value.ThrottleState.PerMilliseconds = 5;
features.EuropaTicketSystemStatus.Value.ThrottleState.TryCount = 0;
features.EuropaTicketSystemStatus.Value.ThrottleState.LastResetTimeBeforeNow = time(nullptr) - 5000;
features.EuropaTicketSystemStatus.Value.ThrottleState.MaxTries = 10;
features.EuropaTicketSystemStatus.Value.ThrottleState.PerMilliseconds = 60000;
features.EuropaTicketSystemStatus.Value.ThrottleState.TryCount = 1;
features.EuropaTicketSystemStatus.Value.ThrottleState.LastResetTimeBeforeNow = 111111;
features.ComplaintStatus = 0;
features.TutorialsEnabled = true;
features.UnkBit90 = true;
/// END OF DUMMY VALUES
features.EuropaTicketSystemStatus.Value.SubmitBugEnabled = sWorld->getBoolConfig(CONFIG_TICKET_SUBMIT_BUG);
features.EuropaTicketSystemStatus.Value.TicketSystemEnabled = sWorld->getBoolConfig(CONFIG_TICKET_SUBMIT_TICKET);
features.EuropaTicketSystemStatus.Value.TicketsEnabled = sWorld->getBoolConfig(CONFIG_SUPPORT_TICKETS_ENABLED);
features.EuropaTicketSystemStatus.Value.BugsEnabled = sWorld->getBoolConfig(CONFIG_SUPPORT_BUGS_ENABLED);
features.EuropaTicketSystemStatus.Value.ComplaintsEnabled = sWorld->getBoolConfig(CONFIG_SUPPORT_COMPLAINTS_ENABLED);
features.EuropaTicketSystemStatus.Value.SuggestionsEnabled = sWorld->getBoolConfig(CONFIG_SUPPORT_SUGGESTIONS_ENABLED);
features.CharUndeleteEnabled = sWorld->getBoolConfig(CONFIG_FEATURE_SYSTEM_CHARACTER_UNDELETE_ENABLED);
features.BpayStoreEnabled = sWorld->getBoolConfig(CONFIG_FEATURE_SYSTEM_BPAY_STORE_ENABLED);
src/server/game/Handlers/TicketHandler.cpp
+92 -138
View File
@@ -22,17 +22,17 @@
#include "ObjectMgr.h"
#include "Opcodes.h"
#include "Player.h"
#include "TicketMgr.h"
#include "SupportMgr.h"
#include "TicketPackets.h"
#include "Util.h"
#include "World.h"
#include "WorldPacket.h"
#include "WorldSession.h"
void WorldSession::HandleGMTicketCreateOpcode(WorldPacket& recvData)
void WorldSession::HandleGMTicketCreateOpcode(WorldPackets::Ticket::GMTicketCreate& packet)
{
// Don't accept tickets if the ticket queue is disabled. (Ticket UI is greyed out but not fully dependable)
if (sTicketMgr->GetStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
if (sSupportMgr->GetSupportSystemStatus() == GMTICKET_QUEUE_STATUS_DISABLED)
return;
if (GetPlayer()->getLevel() < sWorld->getIntConfig(CONFIG_TICKET_LEVEL_REQ))
@@ -42,140 +42,101 @@ void WorldSession::HandleGMTicketCreateOpcode(WorldPacket& recvData)
}
GMTicketResponse response = GMTICKET_RESPONSE_CREATE_ERROR;
GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID());
GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID());
if (ticket && ticket->IsCompleted())
sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());
sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), GetPlayer()->GetGUID());
// Player must not have ticket
if (!ticket || ticket->IsClosed())
{
uint32 mapId;
float x, y, z;
std::string message;
uint32 needResponse;
bool needMoreHelp;
uint32 count;
std::list<uint32> times;
uint32 decompressedSize;
std::string chatLog;
recvData >> mapId;
recvData >> x >> y >> z;
recvData >> message;
recvData >> needResponse;
recvData >> needMoreHelp;
recvData >> count;
for (uint32 i = 0; i < count; i++)
if (packet.DataLength > 0 && packet.ChatHistoryData.DecompressedSize < 0xFFFF)
{
uint32 time;
recvData >> time;
times.push_back(time);
}
recvData >> decompressedSize;
if (count && decompressedSize && decompressedSize < 0xFFFF)
{
uint32 pos = recvData.rpos();
ByteBuffer dest;
dest.resize(decompressedSize);
dest.resize(size_t(packet.ChatHistoryData.DecompressedSize));
uLongf realSize = decompressedSize;
if (uncompress(dest.contents(), &realSize, recvData.contents() + pos, recvData.size() - pos) == Z_OK)
{
uLongf realSize = packet.ChatHistoryData.DecompressedSize;
if (uncompress(dest.contents(), &realSize, packet.ChatHistoryData.Data.contents(), packet.ChatHistoryData.Data.size()) == Z_OK)
dest >> chatLog;
}
else
{
TC_LOG_ERROR("network", "CMSG_GM_TICKET_CREATE possibly corrupt. Uncompression failed.");
recvData.rfinish();
return;
}
recvData.rfinish(); // Will still have compressed data in buffer.
}
ticket = new GmTicket(GetPlayer());
ticket->SetPosition(mapId, x, y, z);
ticket->SetMessage(message);
ticket->SetGmAction(needResponse, needMoreHelp);
ticket->SetPosition(packet.Map, packet.Pos);
ticket->SetDescription(packet.Description);
ticket->SetGmAction(packet.NeedResponse, packet.NeedMoreHelp);
if (!chatLog.empty())
ticket->SetChatLog(times, chatLog);
//TODO: more reasearch needed
//if (!chatLog.empty())
//ticket->SetChatLog(times, chatLog);
sTicketMgr->AddTicket(ticket);
sTicketMgr->UpdateLastChange();
sSupportMgr->AddTicket(ticket);
sSupportMgr->UpdateLastChange();
sWorld->SendGMText(LANG_COMMAND_TICKETNEW, GetPlayer()->GetName().c_str(), ticket->GetId());
response = GMTICKET_RESPONSE_CREATE_SUCCESS;
}
WorldPacket data(SMSG_GM_TICKET_UPDATE, 4);
data << uint32(response);
SendPacket(&data);
sSupportMgr->SendGmTicketUpdate(this, response);
}
void WorldSession::HandleGMTicketUpdateOpcode(WorldPacket& recvData)
void WorldSession::HandleGMTicketUpdateTextOpcode(WorldPackets::Ticket::GMTicketUpdateText& packet)
{
std::string message;
recvData >> message;
GMTicketResponse response = GMTICKET_RESPONSE_UPDATE_ERROR;
if (GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID()))
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
{
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetMessage(message);
ticket->SetDescription(packet.Description);
ticket->SaveToDB(trans);
sWorld->SendGMText(LANG_COMMAND_TICKETUPDATED, GetPlayer()->GetName().c_str(), ticket->GetId());
response = GMTICKET_RESPONSE_UPDATE_SUCCESS;
}
WorldPacket data(SMSG_GM_TICKET_UPDATE, 4);
data << uint32(response);
SendPacket(&data);
sSupportMgr->SendGmTicketUpdate(this, response);
}
void WorldSession::HandleGMTicketDeleteOpcode(WorldPacket & /*recvData*/)
void WorldSession::HandleGMTicketDeleteOpcode(WorldPackets::Ticket::GMTicketDelete& /*packet*/)
{
if (GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID()))
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
{
WorldPacket data(SMSG_GM_TICKET_UPDATE, 4);
data << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
SendPacket(&data);
sSupportMgr->SendGmTicketUpdate(this, GMTICKET_RESPONSE_TICKET_DELETED);
sWorld->SendGMText(LANG_COMMAND_TICKETPLAYERABANDON, GetPlayer()->GetName().c_str(), ticket->GetId());
sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());
sTicketMgr->SendTicket(this, NULL);
sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), GetPlayer()->GetGUID());
sSupportMgr->SendGmTicket(this, NULL);
}
}
void WorldSession::HandleGMTicketGetCaseStatusOpcode(WorldPackets::Ticket::GMTicketGetCaseStatus& /*packet*/)
{
// TODO: Implement GmCase and handle this packet correctly
// TODO: Implement GmCase and handle this packet properly
WorldPackets::Ticket::GMTicketCaseStatus status;
status.OldestTicketTime = time(nullptr);
SendPacket(status.Write());
}
void WorldSession::HandleGMTicketGetTicketOpcode(WorldPackets::Ticket::GMTicketGetTicket& /*packet*/)
{
SendQueryTimeResponse();
if (GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID()))
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
{
if (ticket->IsCompleted())
// TODO: Update SMSG_GM_TICKET_RESPONSE
ticket->SendResponse(this);
else
sTicketMgr->SendTicket(this, ticket);
sSupportMgr->SendGmTicket(this, ticket);
}
else
sTicketMgr->SendTicket(this, NULL);
sSupportMgr->SendGmTicket(this, NULL);
}
void WorldSession::HandleGMTicketSystemStatusOpcode(WorldPackets::Ticket::GMTicketGetSystemStatus& /*packet*/)
@@ -183,100 +144,93 @@ void WorldSession::HandleGMTicketSystemStatusOpcode(WorldPackets::Ticket::GMTick
// Note: This only disables the ticket UI at client side and is not fully reliable
// Note: This disables the whole customer support UI after trying to send a ticket in disabled state (MessageBox: "GM Help Tickets are currently unavaiable."). UI remains disabled until the character relogs.
WorldPackets::Ticket::GMTicketSystemStatus response;
response.Status = sTicketMgr->GetStatus() ? GMTICKET_QUEUE_STATUS_ENABLED : GMTICKET_QUEUE_STATUS_DISABLED;
response.Status = sSupportMgr->GetSupportSystemStatus() ? GMTICKET_QUEUE_STATUS_ENABLED : GMTICKET_QUEUE_STATUS_DISABLED;
SendPacket(response.Write());
}
void WorldSession::HandleGMSurveySubmit(WorldPacket& recvData)
void WorldSession::HandleGMSurveySubmit(WorldPackets::Ticket::GMSurveySubmit& /*packet*/)
{
uint32 nextSurveyID = sTicketMgr->GetNextSurveyID();
// just put the survey into the database
uint32 mainSurvey; // GMSurveyCurrentSurvey.dbc, column 1 (all 9) ref to GMSurveySurveys.dbc
recvData >> mainSurvey;
/*uint32 nextSurveyID = sSupportMgr->GetNextSurveyID();
std::unordered_set<uint32> surveyIds;
SQLTransaction trans = CharacterDatabase.BeginTransaction();
// sub_survey1, r1, comment1, sub_survey2, r2, comment2, sub_survey3, r3, comment3, sub_survey4, r4, comment4, sub_survey5, r5, comment5, sub_survey6, r6, comment6, sub_survey7, r7, comment7, sub_survey8, r8, comment8, sub_survey9, r9, comment9, sub_survey10, r10, comment10,
for (uint8 i = 0; i < 15; i++)
for (auto const& q : packet.SurveyQuestion)
{
uint32 subSurveyId; // ref to i'th GMSurveySurveys.dbc field (all fields in that dbc point to fields in GMSurveyQuestions.dbc)
recvData >> subSurveyId;
if (!subSurveyId)
if (!q.QuestionID)
break;
uint8 rank; // probably some sort of ref to GMSurveyAnswers.dbc
recvData >> rank;
std::string comment; // comment ("Usage: GMSurveyAnswerSubmit(question, rank, comment)")
recvData >> comment;
// make sure the same sub survey is not added to DB twice
if (!surveyIds.insert(subSurveyId).second)
if (!surveyIds.insert(q.QuestionID).second)
continue;
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_INS_GM_SUBSURVEY);
stmt->setUInt32(0, nextSurveyID);
stmt->setUInt32(1, subSurveyId);
stmt->setUInt32(2, rank);
stmt->setString(3, comment);
stmt->setUInt32(1, q.QuestionID); // ref to i'th GMSurveySurveys.dbc field (all fields in that dbc point to fields in GMSurveyQuestions.dbc)
stmt->setUInt32(2, q.Answer); // probably some sort of ref to GMSurveyAnswers.dbc
stmt->setString(3, q.AnswerComment); // comment ("Usage: GMSurveyAnswerSubmit(question, rank, comment)")
trans->Append(stmt);
}
std::string comment; // just a guess
recvData >> comment;
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_INS_GM_SURVEY);
stmt->setUInt64(0, GetPlayer()->GetGUID().GetCounter());
stmt->setUInt32(1, nextSurveyID);
stmt->setUInt32(2, mainSurvey);
stmt->setString(3, comment);
stmt->setUInt32(2, packet.SurveyID); // GMSurveyCurrentSurvey.dbc, column 1 (all 9) ref to GMSurveySurveys.dbc
stmt->setString(3, packet.Comment);
trans->Append(stmt);
CharacterDatabase.CommitTransaction(trans);
CharacterDatabase.CommitTransaction(trans);*/
}
void WorldSession::HandleReportLag(WorldPacket& recvData)
void WorldSession::HandleGMResponseResolve(WorldPackets::Ticket::GMTicketResponseResolve& /*packet*/)
{
// just put the lag report into the database...
// can't think of anything else to do with it
uint32 lagType, mapId;
recvData >> lagType;
recvData >> mapId;
float x, y, z;
recvData >> x;
recvData >> y;
recvData >> z;
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_INS_LAG_REPORT);
stmt->setUInt64(0, GetPlayer()->GetGUID().GetCounter());
stmt->setUInt8 (1, lagType);
stmt->setUInt16(2, mapId);
stmt->setFloat (3, x);
stmt->setFloat (4, y);
stmt->setFloat (5, z);
stmt->setUInt32(6, GetLatency());
stmt->setUInt32(7, time(NULL));
CharacterDatabase.Execute(stmt);
}
void WorldSession::HandleGMResponseResolve(WorldPacket& /*recvPacket*/)
{
// empty packet
if (GmTicket* ticket = sTicketMgr->GetTicketByPlayer(GetPlayer()->GetGUID()))
if (GmTicket* ticket = sSupportMgr->GetGmTicketByPlayerGuid(GetPlayer()->GetGUID()))
{
uint8 getSurvey = 0;
bool showSurvey = false;
if (float(rand_chance()) < sWorld->getFloatConfig(CONFIG_CHANCE_OF_GM_SURVEY))
getSurvey = 1;
showSurvey = true;
WorldPacket data(SMSG_GM_TICKET_STATUS_UPDATE, 4);
data << uint8(getSurvey);
SendPacket(&data);
WorldPackets::Ticket::GMTicketResolveResponse response;
response.ShowSurvey = showSurvey;
SendPacket(response.Write());
WorldPacket data2(SMSG_GM_TICKET_UPDATE, 4);
data2 << uint32(GMTICKET_RESPONSE_TICKET_DELETED);
SendPacket(&data2);
sSupportMgr->SendGmTicketUpdate(this, GMTICKET_RESPONSE_TICKET_DELETED);
sTicketMgr->CloseTicket(ticket->GetId(), GetPlayer()->GetGUID());
sTicketMgr->SendTicket(this, NULL);
sSupportMgr->CloseTicket<GmTicket>(ticket->GetId(), GetPlayer()->GetGUID());
sSupportMgr->SendGmTicket(this, NULL);
}
}
void WorldSession::HandleSupportTicketSubmitBug(WorldPackets::Ticket::SupportTicketSubmitBug& packet)
{
BugTicket* ticket = new BugTicket(GetPlayer());
ticket->SetPosition(packet.Header.MapID, packet.Header.Position);
ticket->SetFacing(packet.Header.Facing);
ticket->SetNote(packet.Note);
sSupportMgr->AddTicket(ticket);
}
void WorldSession::HandleSupportTicketSubmitSuggestion(WorldPackets::Ticket::SupportTicketSubmitSuggestion& packet)
{
SuggestionTicket* ticket = new SuggestionTicket(GetPlayer());
ticket->SetPosition(packet.Header.MapID, packet.Header.Position);
ticket->SetFacing(packet.Header.Facing);
ticket->SetNote(packet.Note);
sSupportMgr->AddTicket(ticket);
}
void WorldSession::HandleSupportTicketSubmitComplaint(WorldPackets::Ticket::SupportTicketSubmitComplaint& packet)
{
ComplaintTicket* comp = new ComplaintTicket(GetPlayer());
comp->SetPosition(packet.Header.MapID, packet.Header.Position);
comp->SetFacing(packet.Header.Facing);
comp->SetChatLog(packet.ChatLog);
comp->SetTargetCharacterGuid(packet.TargetCharacterGUID);
comp->SetComplaintType(GMSupportComplaintType(packet.ComplaintType));
comp->SetNote(packet.Note);
sSupportMgr->AddTicket(comp);
}
src/server/game/Miscellaneous/Language.h
+2 -1
View File
@@ -985,7 +985,8 @@ enum TrinityStrings
LANG_ACCOUNT_ALREADY_LINKED = 1187,
LANG_ACCOUNT_BNET_UNLINKED = 1188,
LANG_ACCOUNT_BNET_NOT_LINKED = 1189,
// Room for more level 3 1190-1199 not used
LANG_DISALLOW_TICKETS_CONFIG = 1190,
// Room for more level 3 1191-1199 not used
// Debug commands
LANG_CINEMATIC_NOT_EXIST = 1200,
src/server/game/Server/Packets/LFGPackets.cpp
+28
View File
@@ -0,0 +1,28 @@
/*
* Copyright (C) 2008-2015 TrinityCore <http://www.trinitycore.org/>
*
* This program is free software; you can redistribute it and/or modify it
* under the terms of the GNU General Public License as published by the
* Free Software Foundation; either version 2 of the License, or (at your
* option) any later version.
*
* This program is distributed in the hope that it will be useful, but WITHOUT
* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or
* FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for
* more details.
*
* You should have received a copy of the GNU General Public License along
* with this program. If not, see <http://www.gnu.org/licenses/>.
*/
#include "LFGPackets.h"
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::LFG::RideTicket& ticket)
{
data >> ticket.RequesterGuid;
data >> ticket.Id;
data >> ticket.Type;
data >> ticket.Time;
return data;
}
src/server/game/Server/Packets/LFGPackets.h
+39
View File
@@ -0,0 +1,39 @@
/*
* Copyright (C) 2008-2015 TrinityCore <http://www.trinitycore.org/>
*
* This program is free software; you can redistribute it and/or modify it
* under the terms of the GNU General Public License as published by the
* Free Software Foundation; either version 2 of the License, or (at your
* option) any later version.
*
* This program is distributed in the hope that it will be useful, but WITHOUT
* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or
* FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for
* more details.
*
* You should have received a copy of the GNU General Public License along
* with this program. If not, see <http://www.gnu.org/licenses/>.
*/
#ifndef LFGPackets_h__
#define LFGPackets_h__
#include "ObjectGuid.h"
namespace WorldPackets
{
namespace LFG
{
struct RideTicket
{
ObjectGuid RequesterGuid;
int32 Id = 0;
int32 Type = 0;
time_t Time = 0;
};
}
}
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::LFG::RideTicket& ticket);
#endif // LFGPackets_h__
src/server/game/Server/Packets/SystemPackets.cpp
+8 -6
View File
@@ -39,18 +39,20 @@ WorldPacket const* WorldPackets::System::FeatureSystemStatus::Write()
_worldPacket.WriteBit(SessionAlert.HasValue);
_worldPacket.WriteBit(RecruitAFriendSendingEnabled);
_worldPacket.WriteBit(CharUndeleteEnabled);
_worldPacket.WriteBit(UnkBit21);
_worldPacket.WriteBit(UnkBit22);
_worldPacket.WriteBit(RestrictedAccount);
_worldPacket.WriteBit(TutorialsEnabled);
_worldPacket.WriteBit(UnkBit90);
_worldPacket.WriteBit(TwitterEnabled);
_worldPacket.WriteBit(UnkBit61);
_worldPacket.FlushBits();
if (EuropaTicketSystemStatus.HasValue)
{
_worldPacket.WriteBit(EuropaTicketSystemStatus.Value.UnkBit0);
_worldPacket.WriteBit(EuropaTicketSystemStatus.Value.UnkBit1);
_worldPacket.WriteBit(EuropaTicketSystemStatus.Value.TicketSystemEnabled);
_worldPacket.WriteBit(EuropaTicketSystemStatus.Value.SubmitBugEnabled);
_worldPacket.WriteBit(EuropaTicketSystemStatus.Value.TicketsEnabled);
_worldPacket.WriteBit(EuropaTicketSystemStatus.Value.BugsEnabled);
_worldPacket.WriteBit(EuropaTicketSystemStatus.Value.ComplaintsEnabled);
_worldPacket.WriteBit(EuropaTicketSystemStatus.Value.SuggestionsEnabled);
_worldPacket << uint32(EuropaTicketSystemStatus.Value.ThrottleState.MaxTries);
_worldPacket << uint32(EuropaTicketSystemStatus.Value.ThrottleState.PerMilliseconds);
src/server/game/Server/Packets/SystemPackets.h
+6 -6
View File
@@ -37,10 +37,10 @@ namespace WorldPackets
struct EuropaTicketConfig
{
bool UnkBit0 = false;
bool UnkBit1 = false;
bool TicketSystemEnabled = false;
bool SubmitBugEnabled = false;
bool TicketsEnabled = false;
bool BugsEnabled = false;
bool ComplaintsEnabled = false;
bool SuggestionsEnabled = false;
SavedThrottleObjectState ThrottleState;
};
@@ -76,8 +76,8 @@ namespace WorldPackets
bool BpayStoreDisabledByParentalControls = false;
bool TwitterEnabled = false;
bool UnkBit21 = false;
bool UnkBit22 = false;
bool RestrictedAccount = false;
bool TutorialsEnabled = false;
bool UnkBit90 = false;
bool UnkBit61 = false;
};
src/server/game/Server/Packets/TicketPackets.cpp
+291
View File
@@ -15,8 +15,21 @@
* with this program. If not, see <http://www.gnu.org/licenses/>.
*/
#include "LFGPackets.h"
#include "PacketUtilities.h"
#include "TicketPackets.h"
using namespace WorldPackets;
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::Ticket::SupportTicketHeader& header)
{
data >> header.MapID;
data >> header.Position;
data >> header.Facing;
return data;
}
WorldPacket const* WorldPackets::Ticket::GMTicketSystemStatus::Write()
{
_worldPacket << int32(Status);
@@ -80,3 +93,281 @@ WorldPacket const* WorldPackets::Ticket::GMTicketGetTicketResponse::Write()
return &_worldPacket;
}
void WorldPackets::Ticket::GMTicketCreate::Read()
{
_worldPacket >> Map;
_worldPacket >> Pos;
_worldPacket >> Flags;
uint16 descLength = _worldPacket.ReadBits(11);
Description = _worldPacket.ReadString(descLength);
_worldPacket.ResetBitPos();
NeedMoreHelp = _worldPacket.ReadBit();
NeedResponse = _worldPacket.ReadBit();
_worldPacket >> DataLength;
if (DataLength > 0)
{
_worldPacket >> ChatHistoryData.TextCount;
for (uint8 i = 0; i < ChatHistoryData.TextCount; ++i)
ChatHistoryData.Sent.push_back(_worldPacket.read<uint32>());
_worldPacket >> ChatHistoryData.DecompressedSize;
//Note: don't ask why, but it works...
uint32 realLength = DataLength - ((ChatHistoryData.TextCount * 4) + 5);
ChatHistoryData.Data.resize(realLength);
_worldPacket.read(ChatHistoryData.Data.contents(), realLength);
}
}
void WorldPackets::Ticket::GMTicketUpdateText::Read()
{
uint16 descLength = _worldPacket.ReadBits(11);
Description = _worldPacket.ReadString(descLength);
}
WorldPacket const* WorldPackets::Ticket::GMTicketUpdate::Write()
{
_worldPacket << uint8(Result);
return &_worldPacket;
}
WorldPacket const* WorldPackets::Ticket::GMTicketStatusUpdate::Write()
{
_worldPacket << int32(StatusInt);
return &_worldPacket;
}
WorldPacket const* WorldPackets::Ticket::GMTicketResponse::Write()
{
_worldPacket << uint32(TicketID);
_worldPacket << uint32(ResponseID);
_worldPacket.WriteBits(Description.size(), 11);
_worldPacket.WriteBits(ResponseText.size(), 14);
_worldPacket.FlushBits();
_worldPacket.WriteString(Description);
_worldPacket.WriteString(ResponseText);
return &_worldPacket;
}
WorldPacket const* WorldPackets::Ticket::GMTicketResolveResponse::Write()
{
_worldPacket.WriteBit(ShowSurvey);
_worldPacket.FlushBits();
return &_worldPacket;
}
void WorldPackets::Ticket::GMSurveySubmit::Read()
{
_worldPacket >> SurveyID;
SurveyQuestion.resize(_worldPacket.ReadBits(4));
uint16 commentLength = _worldPacket.ReadBits(11);
for (auto& q : SurveyQuestion)
{
_worldPacket >> q.QuestionID;
_worldPacket >> q.Answer;
q.AnswerComment = _worldPacket.ReadString(_worldPacket.ReadBits(11));
}
Comment = _worldPacket.ReadString(commentLength);
}
void WorldPackets::Ticket::SupportTicketSubmitBug::Read()
{
_worldPacket >> Header;
Note = _worldPacket.ReadString(_worldPacket.ReadBits(10));
}
void WorldPackets::Ticket::SupportTicketSubmitSuggestion::Read()
{
_worldPacket >> Header;
Note = _worldPacket.ReadString(_worldPacket.ReadBits(10));
}
WorldPackets::Ticket::SupportTicketSubmitComplaint::SupportTicketChatLine::SupportTicketChatLine(ByteBuffer& data)
{
data >> Timestamp;
uint16 textLength = data.ReadBits(12);
data.ResetBitPos();
Text = data.ReadString(textLength);
}
WorldPackets::Ticket::SupportTicketSubmitComplaint::SupportTicketChatLine::SupportTicketChatLine(uint32 timestamp, std::string const& text)
{
Timestamp = timestamp;
Text = text;
}
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::Ticket::SupportTicketSubmitComplaint::SupportTicketChatLine& line)
{
data >> line.Timestamp;
uint16 textLength = data.ReadBits(12);
data.ResetBitPos();
line.Text = data.ReadString(textLength);
return data;
}
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::Ticket::SupportTicketSubmitComplaint::SupportTicketChatLog& chatlog)
{
uint32 linesCount = data.read<uint32>();
for (uint32 i = 0; i < linesCount; i++)
chatlog.Lines.emplace_back(data);
bool hasReportLineIndex = data.ReadBit();
if (hasReportLineIndex)
chatlog.ReportLineIndex.Set(data.read<uint32>());
data.ResetBitPos();
return data;
}
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::Ticket::SupportTicketSubmitComplaint::SupportTicketMailInfo& mail)
{
data >> mail.MailID;
uint16 bodyLength = data.ReadBits(13);
uint16 subjectLength = data.ReadBits(9);
mail.MailBody = data.ReadString(bodyLength);
mail.MailSubject = data.ReadString(subjectLength);
return data;
}
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::Ticket::SupportTicketSubmitComplaint::SupportTicketCalendarEventInfo& event)
{
data >> event.EventID;
data >> event.InviteID;
uint8 titleLength = data.ReadBits(8);
event.EventTitle = data.ReadString(titleLength);
return data;
}
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::Ticket::SupportTicketSubmitComplaint::SupportTicketPetInfo& pet)
{
data >> pet.PetID;
uint8 nameLength = data.ReadBits(8);
pet.PetName = data.ReadString(nameLength);
return data;
}
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::Ticket::SupportTicketSubmitComplaint::SupportTicketGuildInfo& guild)
{
data >> guild.GuildID;
uint8 nameLength = data.ReadBits(8);
guild.GuildName = data.ReadString(nameLength);
return data;
}
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::Ticket::SupportTicketSubmitComplaint::Struct5E4383& str)
{
data >> str.RideTicket;
data >> str._40;
data >> str._56;
data >> str._72;
uint8 _88Length = data.ReadBits(8);
uint8 _217Length = data.ReadBits(8);
uint8 _1242Length = data.ReadBits(8);
str._88 = data.ReadString(_88Length);
str._217 = data.ReadString(_217Length);
str._1242 = data.ReadString(_1242Length);
return data;
}
ByteBuffer& operator>>(ByteBuffer& data, WorldPackets::Ticket::SupportTicketSubmitComplaint::Struct5E3DFB& str)
{
data >> str.RideTicket;
uint16 _32Length = data.ReadBits(9);
data.ResetBitPos();
str._32 = data.ReadString(_32Length);
return data;
}
void WorldPackets::Ticket::SupportTicketSubmitComplaint::Read()
{
_worldPacket >> Header;
_worldPacket >> ChatLog;
_worldPacket >> TargetCharacterGUID;
ComplaintType = _worldPacket.ReadBits(5);
uint16 noteLength = _worldPacket.ReadBits(10);
bool hasMailInfo = _worldPacket.ReadBit();
bool hasCalendarInfo = _worldPacket.ReadBit();
bool hasPetInfo = _worldPacket.ReadBit();
bool hasGuildInfo = _worldPacket.ReadBit();
bool has5E4383 = _worldPacket.ReadBit();
bool has5E3DFB = _worldPacket.ReadBit();
_worldPacket.ResetBitPos();
Note = _worldPacket.ReadString(noteLength);
if (hasMailInfo)
{
_worldPacket >> MailInfo.Value;
MailInfo.HasValue = true;
}
if (hasCalendarInfo)
{
_worldPacket >> CalenderInfo.Value;
CalenderInfo.HasValue = true;
}
if (hasPetInfo)
{
_worldPacket >> PetInfo.Value;
PetInfo.HasValue = true;
}
if (hasGuildInfo)
{
_worldPacket >> GuildInfo.Value;
GuildInfo.HasValue = true;
}
if (has5E4383)
{
_worldPacket >> _5E4383.Value;
_5E4383.HasValue = true;
}
if (has5E3DFB)
{
_worldPacket >> _5E3DFB.Value;
_5E3DFB.HasValue = true;
}
}
WorldPacket const* WorldPackets::Ticket::ComplaintResult::Write()
{
_worldPacket << uint32(ComplaintType);
_worldPacket << uint8(Result);
return &_worldPacket;
}
src/server/game/Server/Packets/TicketPackets.h
+235
View File
@@ -19,11 +19,20 @@
#define TicketPackets_h__
#include "Packet.h"
#include "LFGPackets.h"
#include <G3D/Vector3.h>
namespace WorldPackets
{
namespace Ticket
{
struct SupportTicketHeader
{
int32 MapID = 0;
G3D::Vector3 Position;
float Facing = 0.0f;
};
class GMTicketGetSystemStatus final : public ClientPacket
{
public:
@@ -107,6 +116,120 @@ namespace WorldPackets
Optional<GMTicketInfo> Info;
};
class GMTicketCreate final : public ClientPacket
{
public:
struct ChatHistoryData
{
uint8 TextCount = 0;
std::vector<uint32> Sent;
uint32 DecompressedSize = 0;
ByteBuffer Data;
};
GMTicketCreate(WorldPacket&& packet) : ClientPacket(CMSG_GM_TICKET_CREATE, std::move(packet)) { }
void Read() override;
int32 Map = 0;
G3D::Vector3 Pos;
uint8 Flags = 0;
std::string Description;
bool NeedMoreHelp = false;
bool NeedResponse = false;
uint32 DataLength = 0;
ChatHistoryData ChatHistoryData; ///< Compressed Data
};
class GMTicketUpdateText final : public ClientPacket
{
public:
GMTicketUpdateText(WorldPacket&& packet) : ClientPacket(CMSG_GM_TICKET_UPDATE_TEXT, std::move(packet)) { }
void Read() override;
std::string Description;
};
class GMTicketUpdate final : public ServerPacket
{
public:
GMTicketUpdate() : ServerPacket(SMSG_GM_TICKET_UPDATE, 1) { }
WorldPacket const* Write() override;
uint8 Result = 0;
};
class GMTicketStatusUpdate final : public ServerPacket
{
public:
GMTicketStatusUpdate() : ServerPacket(SMSG_GM_TICKET_STATUS_UPDATE, 4) { }
WorldPacket const* Write() override;
int32 StatusInt = 0;
};
class GMTicketDelete final : public ClientPacket
{
public:
GMTicketDelete(WorldPacket&& packet) : ClientPacket(CMSG_GM_TICKET_DELETE_TICKET, std::move(packet)) { }
void Read() override { }
};
class GMTicketResponse final : public ServerPacket
{
public:
GMTicketResponse() : ServerPacket(SMSG_GM_TICKET_RESPONSE, 12) { }
WorldPacket const* Write() override;
uint32 TicketID = 0;
uint32 ResponseID = 0;
std::string Description;
std::string ResponseText;
};
class GMTicketResponseResolve final : public ClientPacket
{
public:
GMTicketResponseResolve(WorldPacket&& packet) : ClientPacket(CMSG_GM_TICKET_RESPONSE_RESOLVE, std::move(packet)) { }
void Read() override { }
};
class GMTicketResolveResponse final : public ServerPacket
{
public:
GMTicketResolveResponse() : ServerPacket(SMSG_GM_TICKET_RESOLVE_RESPONSE, 1) { }
WorldPacket const* Write() override;
bool ShowSurvey = false;
};
class GMSurveySubmit final : public ClientPacket
{
public:
struct GMSurveyQuestion
{
int32 QuestionID = 0;
uint8 Answer = 0;
std::string AnswerComment;
};
GMSurveySubmit(WorldPacket&& packet) : ClientPacket(CMSG_GM_SURVEY_SUBMIT, std::move(packet)) { }
void Read() override;
int32 SurveyID = 0;
std::vector<GMSurveyQuestion> SurveyQuestion;
std::string Comment;
};
class GMTicketAcknowledgeSurvey final : public ClientPacket
{
public:
@@ -124,6 +247,118 @@ namespace WorldPackets
WorldPacket const* Write() { return &_worldPacket; }
};
class SupportTicketSubmitBug final : public ClientPacket
{
public:
SupportTicketSubmitBug(WorldPacket&& packet) : ClientPacket(CMSG_SUPPORT_TICKET_SUBMIT_BUG, std::move(packet)) { }
void Read() override;
SupportTicketHeader Header;
std::string Note;
};
class SupportTicketSubmitSuggestion final : public ClientPacket
{
public:
SupportTicketSubmitSuggestion(WorldPacket&& packet) : ClientPacket(CMSG_SUPPORT_TICKET_SUBMIT_SUGGESTION, std::move(packet)) { }
void Read() override;
SupportTicketHeader Header;
std::string Note;
};
class SupportTicketSubmitComplaint final : public ClientPacket
{
public:
struct SupportTicketChatLine
{
SupportTicketChatLine(ByteBuffer& data);
SupportTicketChatLine(uint32 timestamp, std::string const& text);
uint32 Timestamp = 0;
std::string Text;
};
struct SupportTicketChatLog
{
std::vector<SupportTicketChatLine> Lines;
Optional<uint32> ReportLineIndex;
};
struct SupportTicketMailInfo
{
int32 MailID = 0;
std::string MailSubject;
std::string MailBody;
};
struct SupportTicketCalendarEventInfo
{
ObjectGuid EventID;
ObjectGuid InviteID;
std::string EventTitle;
};
struct SupportTicketPetInfo
{
ObjectGuid PetID;
std::string PetName;
};
struct SupportTicketGuildInfo
{
ObjectGuid GuildID;
std::string GuildName;
};
struct Struct5E4383
{
WorldPackets::LFG::RideTicket RideTicket;
ObjectGuid _40;
ObjectGuid _56;
ObjectGuid _72;
std::string _88;
std::string _217;
std::string _1242;
};
struct Struct5E3DFB
{
WorldPackets::LFG::RideTicket RideTicket;
std::string _32;
};
SupportTicketSubmitComplaint(WorldPacket&& packet) : ClientPacket(CMSG_SUPPORT_TICKET_SUBMIT_COMPLAINT, std::move(packet)) { }
void Read() override;
SupportTicketHeader Header;
SupportTicketChatLog ChatLog;
ObjectGuid TargetCharacterGUID;
uint8 ComplaintType = 0;
std::string Note;
Optional<SupportTicketMailInfo> MailInfo;
Optional<SupportTicketCalendarEventInfo> CalenderInfo;
Optional<SupportTicketPetInfo> PetInfo;
Optional<SupportTicketGuildInfo> GuildInfo;
Optional<Struct5E4383> _5E4383;
Optional<Struct5E3DFB> _5E3DFB;
};
class ComplaintResult final : public ServerPacket
{
public:
ComplaintResult() : ServerPacket(SMSG_COMPLAINT_RESULT, 9) { }
WorldPacket const* Write() override;
uint32 ComplaintType = 0;
uint8 Result = 0;
};
}
}
src/server/game/Server/Protocol/Opcodes.cpp
+20 -21
View File
@@ -379,20 +379,19 @@ void OpcodeTable::Initialize()
DEFINE_HANDLER(CMSG_GET_UNDELETE_COOLDOWN_STATUS, STATUS_AUTHED, PROCESS_THREADUNSAFE, WorldPackets::Character::GetUndeleteCooldownStatus, &WorldSession::HandleGetUndeleteCooldownStatus);
DEFINE_OPCODE_HANDLER_OLD(CMSG_GHOST, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_INVIS, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_LAG_REPORT, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, &WorldSession::HandleReportLag );
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_LAG_REPORT, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, &WorldSession::Handle_NULL );
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_NUKE, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_SET_SECURITY_GROUP, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_SURVEY_SUBMIT, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, &WorldSession::HandleGMSurveySubmit );
DEFINE_HANDLER(CMSG_GM_SURVEY_SUBMIT, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, WorldPackets::Ticket::GMSurveySubmit, &WorldSession::HandleGMSurveySubmit);
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_TICKET_ACKNOWLEDGE_SURVEY, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
//DEFINE_HANDLER(CMSG_GM_TICKET_ACKNOWLEDGE_SURVEY, STATUS_UNHANDLED, PROCESS_INPLACE, WorldPackets::Ticket::GMTicketAcknowledgeSurvey, &WorldSession::HandleGMTicketAcknowledgeSurveyOpcode);
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_TICKET_CREATE, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, &WorldSession::HandleGMTicketCreateOpcode );
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_TICKET_DELETE_TICKET, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, &WorldSession::HandleGMTicketDeleteOpcode );
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_TICKET_GET_CASE_STATUS, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
//DEFINE_HANDLER(CMSG_GM_TICKET_GET_CASE_STATUS, STATUS_UNHANDLED, PROCESS_INPLACE, WorldPackets::Ticket::GMTicketGetCaseStatus, &WorldSession::HandleGMTicketGetCaseStatusOpcode);
DEFINE_HANDLER(CMSG_GM_TICKET_GET_SYSTEM_STATUS, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, WorldPackets::Ticket::GMTicketGetSystemStatus, &WorldSession::HandleGMTicketSystemStatusOpcode);
DEFINE_HANDLER(CMSG_GM_TICKET_GET_TICKET, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, WorldPackets::Ticket::GMTicketGetTicket, &WorldSession::HandleGMTicketGetTicketOpcode);
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_TICKET_RESPONSE_RESOLVE, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, &WorldSession::HandleGMResponseResolve );
DEFINE_OPCODE_HANDLER_OLD(CMSG_GM_TICKET_UPDATE_TEXT, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, &WorldSession::HandleGMTicketUpdateOpcode );
DEFINE_HANDLER(CMSG_GM_TICKET_CREATE, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::Ticket::GMTicketCreate, &WorldSession::HandleGMTicketCreateOpcode);
DEFINE_HANDLER(CMSG_GM_TICKET_DELETE_TICKET, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::Ticket::GMTicketDelete, &WorldSession::HandleGMTicketDeleteOpcode);
DEFINE_HANDLER(CMSG_GM_TICKET_GET_CASE_STATUS, STATUS_LOGGEDIN, PROCESS_INPLACE, WorldPackets::Ticket::GMTicketGetCaseStatus, &WorldSession::HandleGMTicketGetCaseStatusOpcode);
DEFINE_HANDLER(CMSG_GM_TICKET_GET_SYSTEM_STATUS, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::Ticket::GMTicketGetSystemStatus, &WorldSession::HandleGMTicketSystemStatusOpcode);
DEFINE_HANDLER(CMSG_GM_TICKET_GET_TICKET, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::Ticket::GMTicketGetTicket, &WorldSession::HandleGMTicketGetTicketOpcode);
DEFINE_HANDLER(CMSG_GM_TICKET_RESPONSE_RESOLVE, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::Ticket::GMTicketResponseResolve, &WorldSession::HandleGMResponseResolve);
DEFINE_HANDLER(CMSG_GM_TICKET_UPDATE_TEXT, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::Ticket::GMTicketUpdateText, &WorldSession::HandleGMTicketUpdateTextOpcode);
DEFINE_HANDLER(CMSG_GOSSIP_HELLO, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::NPC::Hello, &WorldSession::HandleGossipHelloOpcode);
DEFINE_HANDLER(CMSG_GOSSIP_SELECT_OPTION, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, WorldPackets::NPC::GossipSelectOption, &WorldSession::HandleGossipSelectOptionOpcode);
DEFINE_OPCODE_HANDLER_OLD(CMSG_GRANT_LEVEL, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, &WorldSession::HandleGrantLevel );
@@ -804,9 +803,9 @@ void OpcodeTable::Initialize()
DEFINE_OPCODE_HANDLER_OLD(CMSG_STOP_DANCE, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_OPCODE_HANDLER_OLD(CMSG_STORE_LOOT_IN_SLOT, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_OPCODE_HANDLER_OLD(CMSG_SUMMON_RESPONSE, STATUS_UNHANDLED, PROCESS_THREADUNSAFE, &WorldSession::HandleSummonResponseOpcode );
DEFINE_OPCODE_HANDLER_OLD(CMSG_SUPPORT_TICKET_SUBMIT_BUG, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_OPCODE_HANDLER_OLD(CMSG_SUPPORT_TICKET_SUBMIT_COMPLAINT, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_OPCODE_HANDLER_OLD(CMSG_SUPPORT_TICKET_SUBMIT_SUGGESTION, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_HANDLER(CMSG_SUPPORT_TICKET_SUBMIT_BUG, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::Ticket::SupportTicketSubmitBug, &WorldSession::HandleSupportTicketSubmitBug);
DEFINE_HANDLER(CMSG_SUPPORT_TICKET_SUBMIT_COMPLAINT, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::Ticket::SupportTicketSubmitComplaint, &WorldSession::HandleSupportTicketSubmitComplaint);
DEFINE_HANDLER(CMSG_SUPPORT_TICKET_SUBMIT_SUGGESTION, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::Ticket::SupportTicketSubmitSuggestion, &WorldSession::HandleSupportTicketSubmitSuggestion);
DEFINE_OPCODE_HANDLER_OLD(CMSG_SUSPEND_COMMS_ACK, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_OPCODE_HANDLER_OLD(CMSG_SUSPEND_TOKEN_RESPONSE, STATUS_UNHANDLED, PROCESS_INPLACE, &WorldSession::Handle_NULL );
DEFINE_HANDLER(CMSG_SWAP_INV_ITEM, STATUS_LOGGEDIN, PROCESS_THREADUNSAFE, WorldPackets::Item::SwapInvItem, &WorldSession::HandleSwapInvItemOpcode);
@@ -1239,14 +1238,14 @@ void OpcodeTable::Initialize()
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_MESSAGECHAT, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_PLAYER_INFO, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_REQUEST_PLAYER_INFO, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_CASE_STATUS, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_GET_TICKET_RESPONSE, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_RESOLVE_RESPONSE, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_RESPONSE, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_RESPONSE_ERROR, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_STATUS_UPDATE, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_SYSTEM_STATUS, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_UPDATE, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_CASE_STATUS, STATUS_NEVER, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_GET_TICKET_RESPONSE, STATUS_NEVER, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_RESOLVE_RESPONSE, STATUS_NEVER, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_RESPONSE, STATUS_NEVER, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_RESPONSE_ERROR, STATUS_NEVER, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_STATUS_UPDATE, STATUS_NEVER, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_SYSTEM_STATUS, STATUS_NEVER, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GM_TICKET_UPDATE, STATUS_NEVER, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GOD_MODE, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GOSSIP_COMPLETE, STATUS_UNHANDLED, CONNECTION_TYPE_REALM);
DEFINE_SERVER_OPCODE_HANDLER(SMSG_GOSSIP_MESSAGE, STATUS_NEVER, CONNECTION_TYPE_REALM);
src/server/game/Server/Protocol/Opcodes.h
+18 -18
View File
@@ -292,13 +292,13 @@ enum OpcodeClient : uint32
CMSG_GM_SET_SECURITY_GROUP = 0xBADD,
CMSG_GM_SURVEY_SUBMIT = 0xBADD,
CMSG_GM_TICKET_ACKNOWLEDGE_SURVEY = 0xBADD,
CMSG_GM_TICKET_CREATE = 0xBADD,
CMSG_GM_TICKET_DELETE_TICKET = 0xBADD,
CMSG_GM_TICKET_GET_CASE_STATUS = 0xBADD,
CMSG_GM_TICKET_GET_SYSTEM_STATUS = 0xBADD,
CMSG_GM_TICKET_GET_TICKET = 0xBADD,
CMSG_GM_TICKET_RESPONSE_RESOLVE = 0xBADD,
CMSG_GM_TICKET_UPDATE_TEXT = 0xBADD,
CMSG_GM_TICKET_CREATE = 0x19A4,
CMSG_GM_TICKET_DELETE_TICKET = 0x1B39,
CMSG_GM_TICKET_GET_CASE_STATUS = 0x17E1,
CMSG_GM_TICKET_GET_SYSTEM_STATUS = 0x1BB9,
CMSG_GM_TICKET_GET_TICKET = 0x1939,
CMSG_GM_TICKET_RESPONSE_RESOLVE = 0x19FB,
CMSG_GM_TICKET_UPDATE_TEXT = 0x19EB,
CMSG_GOSSIP_HELLO = 0x0483,
CMSG_GOSSIP_SELECT_OPTION = 0xBADD,
CMSG_GRANT_LEVEL = 0xBADD,
@@ -712,9 +712,9 @@ enum OpcodeClient : uint32
CMSG_STOP_DANCE = 0xBADD,
CMSG_STORE_LOOT_IN_SLOT = 0xBADD,
CMSG_SUMMON_RESPONSE = 0xBADD,
CMSG_SUPPORT_TICKET_SUBMIT_BUG = 0xBADD,
CMSG_SUPPORT_TICKET_SUBMIT_COMPLAINT = 0xBADD,
CMSG_SUPPORT_TICKET_SUBMIT_SUGGESTION = 0xBADD,
CMSG_SUPPORT_TICKET_SUBMIT_BUG = 0x11BB,
CMSG_SUPPORT_TICKET_SUBMIT_COMPLAINT = 0x1BB1,
CMSG_SUPPORT_TICKET_SUBMIT_SUGGESTION = 0x1B63,
CMSG_SUSPEND_COMMS_ACK = 0x123C,
CMSG_SUSPEND_TOKEN_RESPONSE = 0x1273,
CMSG_SWAP_INV_ITEM = 0x00C5,
@@ -1171,14 +1171,14 @@ enum OpcodeServer : uint32
SMSG_GM_PLAYER_INFO = 0xBADD,
SMSG_GM_REQUEST_PLAYER_INFO = 0xBADD,
SMSG_GM_SUMMON = 0xBADD,
SMSG_GM_TICKET_CASE_STATUS = 0xBADD,
SMSG_GM_TICKET_GET_TICKET_RESPONSE = 0xBADD,
SMSG_GM_TICKET_RESOLVE_RESPONSE = 0xBADD,
SMSG_GM_TICKET_RESPONSE = 0xBADD,
SMSG_GM_TICKET_RESPONSE_ERROR = 0xBADD,
SMSG_GM_TICKET_STATUS_UPDATE = 0xBADD,
SMSG_GM_TICKET_SYSTEM_STATUS = 0xBADD,
SMSG_GM_TICKET_UPDATE = 0xBADD,
SMSG_GM_TICKET_CASE_STATUS = 0x086B,
SMSG_GM_TICKET_GET_TICKET_RESPONSE = 0x0183,
SMSG_GM_TICKET_RESOLVE_RESPONSE = 0x0869,
SMSG_GM_TICKET_RESPONSE = 0x1729,
SMSG_GM_TICKET_RESPONSE_ERROR = 0x0A33,
SMSG_GM_TICKET_STATUS_UPDATE = 0x0B74,
SMSG_GM_TICKET_SYSTEM_STATUS = 0x134C,
SMSG_GM_TICKET_UPDATE = 0x193A,
SMSG_GOD_MODE = 0xBADD,
SMSG_GOSSIP_COMPLETE = 0xBADD,
SMSG_GOSSIP_MESSAGE = 0x0117,
src/server/game/Server/WorldSession.h
+17 -7
View File
@@ -358,10 +358,18 @@ namespace WorldPackets
namespace Ticket
{
class GMSurveySubmit;
class GMTicketAcknowledgeSurvey;
class GMTicketCreate;
class GMTicketDelete;
class GMTicketGetSystemStatus;
class GMTicketGetCaseStatus;
class GMTicketGetTicket;
class GMTicketAcknowledgeSurvey;
class GMTicketResponseResolve;
class GMTicketUpdateText;
class SupportTicketSubmitBug;
class SupportTicketSubmitSuggestion;
class SupportTicketSubmitComplaint;
}
namespace Trade
@@ -840,15 +848,17 @@ class WorldSession
void HandleLogoutCancelOpcode(WorldPackets::Character::LogoutCancel& logoutCancel);
// GM Ticket opcodes
void HandleGMTicketCreateOpcode(WorldPacket& recvPacket);
void HandleGMTicketUpdateOpcode(WorldPacket& recvPacket);
void HandleGMTicketDeleteOpcode(WorldPacket& recvPacket);
void HandleGMTicketCreateOpcode(WorldPackets::Ticket::GMTicketCreate& packet);
void HandleGMTicketUpdateTextOpcode(WorldPackets::Ticket::GMTicketUpdateText& packet);
void HandleGMTicketDeleteOpcode(WorldPackets::Ticket::GMTicketDelete& packet);
void HandleGMTicketGetCaseStatusOpcode(WorldPackets::Ticket::GMTicketGetCaseStatus& packet);
void HandleGMTicketGetTicketOpcode(WorldPackets::Ticket::GMTicketGetTicket& packet);
void HandleGMTicketSystemStatusOpcode(WorldPackets::Ticket::GMTicketGetSystemStatus& packet);
void HandleGMSurveySubmit(WorldPacket& recvPacket);
void HandleReportLag(WorldPacket& recvPacket);
void HandleGMResponseResolve(WorldPacket& recvPacket);
void HandleGMSurveySubmit(WorldPackets::Ticket::GMSurveySubmit& packet);
void HandleGMResponseResolve(WorldPackets::Ticket::GMTicketResponseResolve& packet);
void HandleSupportTicketSubmitBug(WorldPackets::Ticket::SupportTicketSubmitBug& packet);
void HandleSupportTicketSubmitSuggestion(WorldPackets::Ticket::SupportTicketSubmitSuggestion& packet);
void HandleSupportTicketSubmitComplaint(WorldPackets::Ticket::SupportTicketSubmitComplaint& packet);
void HandleTogglePvP(WorldPacket& recvPacket);
src/server/game/Support/SupportMgr.cpp
+1088
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File diff suppressed because it is too large Load Diff
src/server/game/Support/SupportMgr.h
+416
View File
@@ -0,0 +1,416 @@
/*
* Copyright (C) 2008-2015 TrinityCore <http://www.trinitycore.org/>
*
* This program is free software; you can redistribute it and/or modify it
* under the terms of the GNU General Public License as published by the
* Free Software Foundation; either version 2 of the License, or (at your
* option) any later version.
*
* This program is distributed in the hope that it will be useful, but WITHOUT
* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or
* FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for
* more details.
*
* You should have received a copy of the GNU General Public License along
* with this program. If not, see <http://www.gnu.org/licenses/>.
*/
#ifndef SupportMgr_h__
#define SupportMgr_h__
#include "ObjectMgr.h"
#include "Player.h"
#include "TicketPackets.h"
class ChatHandler;
// from blizzard lua
enum GMTicketSystemStatus
{
GMTICKET_QUEUE_STATUS_DISABLED = 0,
GMTICKET_QUEUE_STATUS_ENABLED = 1
};
enum GMTicketStatus
{
GMTICKET_STATUS_HASTEXT = 0x06,
GMTICKET_STATUS_DEFAULT = 0x0A
};
enum GMTicketResponse
{
GMTICKET_RESPONSE_ALREADY_EXIST = 1,
GMTICKET_RESPONSE_CREATE_SUCCESS = 2,
GMTICKET_RESPONSE_CREATE_ERROR = 3,
GMTICKET_RESPONSE_UPDATE_SUCCESS = 4,
GMTICKET_RESPONSE_UPDATE_ERROR = 5,
GMTICKET_RESPONSE_TICKET_DELETED = 9
};
// from blizzard lua
enum GMTicketOpenedByGMStatus
{
GMTICKET_OPENEDBYGM_STATUS_NOT_OPENED = 0, // ticket has never been opened by a gm
GMTICKET_OPENEDBYGM_STATUS_OPENED = 1 // ticket has been opened by a gm
};
// from Blizzard LUA:
// GMTICKET_ASSIGNEDTOGM_STATUS_NOT_ASSIGNED = 0; -- ticket is not currently assigned to a gm
// GMTICKET_ASSIGNEDTOGM_STATUS_ASSIGNED = 1; -- ticket is assigned to a normal gm
// GMTICKET_ASSIGNEDTOGM_STATUS_ESCALATED = 2; -- ticket is in the escalation queue
// 3 is a custom value and should never actually be sent
enum GMTicketEscalationStatus
{
TICKET_UNASSIGNED = 0,
TICKET_ASSIGNED = 1,
TICKET_IN_ESCALATION_QUEUE = 2,
TICKET_ESCALATED_ASSIGNED = 3
};
enum GMSupportComplaintType
{
GMTICKET_SUPPORT_COMPLAINT_TYPE_NONE = 0,
GMTICKET_SUPPORT_COMPLAINT_TYPE_LANGUAGE = 2,
GMTICKET_SUPPORT_COMPLAINT_TYPE_PLAYERNAME = 4,
GMTICKET_SUPPORT_COMPLAINT_TYPE_CHEAT = 15,
GMTICKET_SUPPORT_COMPLAINT_TYPE_GUILDNAME = 23,
GMTICKET_SUPPORT_COMPLAINT_TYPE_SPAMMING = 24
};
using ChatLog = WorldPackets::Ticket::SupportTicketSubmitComplaint::SupportTicketChatLog;
class Ticket
{
public:
Ticket();
Ticket(Player* player);
virtual ~Ticket();
bool IsClosed() const { return !_closedBy.IsEmpty(); }
bool IsFromPlayer(ObjectGuid guid) const { return guid == _playerGuid; }
bool IsAssigned() const { return !_assignedTo.IsEmpty(); }
bool IsAssignedTo(ObjectGuid guid) const { return guid == _assignedTo; }
bool IsAssignedNotTo(ObjectGuid guid) const { return IsAssigned() && !IsAssignedTo(guid); }
uint32 GetId() const { return _id; }
ObjectGuid GetPlayerGuid() const { return _playerGuid; }
Player* GetPlayer() const { return ObjectAccessor::FindPlayer(_playerGuid); }
Player* GetAssignedPlayer() const { return ObjectAccessor::FindPlayer(_assignedTo); }
ObjectGuid GetAssignedToGUID() const { return _assignedTo; }
std::string GetAssignedToName() const
{
std::string name;
if (!_assignedTo.IsEmpty())
ObjectMgr::GetPlayerNameByGUID(_assignedTo, name);
return name;
}
std::string const& GetComment() { return _comment; }
virtual void SetAssignedTo(ObjectGuid guid) { _assignedTo = guid; }
virtual void SetAssignedTo(ObjectGuid /*guid*/, bool /*isAdmin*/) { }
virtual void SetUnassigned() { _assignedTo.Clear(); }
void SetClosedBy(ObjectGuid value) { _closedBy = value; }
void SetComment(std::string const& comment) { _comment = comment; }
void SetPosition(uint32 mapId, G3D::Vector3& pos)
{
_mapId = mapId;
_pos = pos;
}
virtual void LoadFromDB(Field* fields) = 0;
virtual void SaveToDB(SQLTransaction& trans) const = 0;
virtual void DeleteFromDB() = 0;
void TeleportTo(Player* player) const;
virtual std::string FormatViewMessageString(ChatHandler& handler, bool detailed = false) const = 0;
virtual std::string FormatViewMessageString(ChatHandler& handler, const char* szClosedName, const char* szAssignedToName, const char* szUnassignedName, const char* szDeletedName, const char* szCompletedName) const;
protected:
uint32 _id;
ObjectGuid _playerGuid;
uint16 _mapId;
G3D::Vector3 _pos;
uint64 _createTime;
ObjectGuid _closedBy; // 0 = Open, -1 = Console, playerGuid = player abandoned ticket, other = GM who closed it.
ObjectGuid _assignedTo;
std::string _comment;
};
class GmTicket : public Ticket
{
public:
GmTicket();
GmTicket(Player* player);
~GmTicket();
bool IsCompleted() const { return _completed; }
bool IsViewed() const { return _viewed; }
bool GetNeedMoreHelp() const { return _needMoreHelp; }
std::string const& GetDescription() const { return _description; }
uint64 GetLastModifiedTime() const { return _lastModifiedTime; }
GMTicketEscalationStatus GetEscalatedStatus() const { return _escalatedStatus; }
std::string const& GetResponse() const { return _response; }
void SetAssignedTo(ObjectGuid guid, bool isAdmin) override
{
_assignedTo = guid;
if (isAdmin && _escalatedStatus == TICKET_IN_ESCALATION_QUEUE)
_escalatedStatus = TICKET_ESCALATED_ASSIGNED;
else if (_escalatedStatus == TICKET_UNASSIGNED)
_escalatedStatus = TICKET_ASSIGNED;
}
void SetEscalatedStatus(GMTicketEscalationStatus escalatedStatus) { _escalatedStatus = escalatedStatus; }
void SetCompleted() { _completed = true; }
void SetDescription(std::string const& description)
{
_description = description;
_lastModifiedTime = uint64(time(NULL));
}
void SetViewed() { _viewed = true; }
void SetGmAction(uint32 needResponse, bool needMoreHelp);
void SetUnassigned() override;
void AppendResponse(std::string const& response) { _response += response; }
void SetChatLog(std::list<uint32> time, std::string const& log);
std::string const& GetChatLog() const { return _chatLog; }
void SendResponse(WorldSession* session) const;
void LoadFromDB(Field* fields) override;
void SaveToDB(SQLTransaction& trans) const override;
void DeleteFromDB() override;
std::string FormatViewMessageString(ChatHandler& handler, bool detailed = false) const override;
std::string FormatViewMessageString(ChatHandler& handler, const char* szClosedName, const char* szAssignedToName, const char* szUnassignedName, const char* szDeletedName, const char* szCompletedName) const override;
private:
std::string _description;
uint64 _lastModifiedTime;
bool _completed;
GMTicketEscalationStatus _escalatedStatus;
bool _viewed;
bool _needResponse; /// @todo find out the use of this, and then store it in DB
bool _needMoreHelp;
std::string _response;
std::string _chatLog; // No need to store in db, will be refreshed every session client side
};
class BugTicket : public Ticket
{
public:
BugTicket();
BugTicket(Player* player);
~BugTicket();
std::string const& GetNote() const { return _note; }
void SetFacing(float facing) { _facing = facing; }
void SetNote(std::string const& note) { _note = note; }
void LoadFromDB(Field* fields) override;
void SaveToDB(SQLTransaction& trans) const override;
void DeleteFromDB() override;
using Ticket::FormatViewMessageString;
std::string FormatViewMessageString(ChatHandler& handler, bool detailed = false) const override;
private:
float _facing;
std::string _note;
};
class ComplaintTicket : public Ticket
{
public:
ComplaintTicket();
ComplaintTicket(Player* player);
~ComplaintTicket();
ObjectGuid GetTargetCharacterGuid() const { return _targetCharacterGuid; }
GMSupportComplaintType GetComplaintType() const { return _complaintType; }
std::string const& GetNote() const { return _note; }
void SetFacing(float facing) { _facing = facing; }
void SetTargetCharacterGuid(ObjectGuid targetCharacterGuid)
{
_targetCharacterGuid = targetCharacterGuid;
}
void SetComplaintType(GMSupportComplaintType type) { _complaintType = type; }
void SetChatLog(ChatLog const& log) { _chatLog = log; }
void SetNote(std::string const& note) { _note = note; }
void LoadFromDB(Field* fields) override;
void LoadChatLineFromDB(Field* fields);
void SaveToDB(SQLTransaction& trans) const override;
void DeleteFromDB() override;
using Ticket::FormatViewMessageString;
std::string FormatViewMessageString(ChatHandler& handler, bool detailed = false) const override;
private:
float _facing;
ObjectGuid _targetCharacterGuid;
GMSupportComplaintType _complaintType;
ChatLog _chatLog;
std::string _note;
};
class SuggestionTicket : public Ticket
{
public:
SuggestionTicket();
SuggestionTicket(Player* player);
~SuggestionTicket();
std::string const& GetNote() const { return _note; }
void SetNote(std::string const& note) { _note = note; }
void SetFacing(float facing) { _facing = facing; }
void LoadFromDB(Field* fields) override;
void SaveToDB(SQLTransaction& trans) const override;
void DeleteFromDB() override;
using Ticket::FormatViewMessageString;
std::string FormatViewMessageString(ChatHandler& handler, bool detailed = false) const override;
private:
float _facing;
std::string _note;
};
typedef std::map<uint32, BugTicket*> BugTicketList;
typedef std::map<uint32, ComplaintTicket*> ComplaintTicketList;
typedef std::map<uint32, SuggestionTicket*> SuggestionTicketList;
typedef std::map<uint32, GmTicket*> GmTicketList;
class SupportMgr
{
private:
SupportMgr();
~SupportMgr();
public:
static SupportMgr* instance()
{
static SupportMgr instance;
return &instance;
}
template<typename T>
T* GetTicket(uint32 ticketId);
GmTicket* GetGmTicketByPlayerGuid(ObjectGuid playerGuid) const
{
for (auto const& c : _gmTicketList)
if (c.second->GetPlayerGuid() == playerGuid && !c.second->IsClosed())
return c.second;
return nullptr;
}
ComplaintTicketList GetComplaintsByPlayerGuid(ObjectGuid playerGuid) const
{
ComplaintTicketList ret;
for (auto const& c : _complaintTicketList)
if (c.second->GetPlayerGuid() == playerGuid)
ret.insert(c);
return ret;
}
GmTicket* GetOldestOpenTicket()
{
for (GmTicketList::const_iterator itr = _gmTicketList.begin(); itr != _gmTicketList.end(); ++itr)
if (itr->second && !itr->second->IsClosed() && !itr->second->IsCompleted())
return itr->second;
return nullptr;
}
void Initialize();
bool GetSupportSystemStatus() { return _supportSystemStatus; }
bool GetTicketSystemStatus() { return _supportSystemStatus && _ticketSystemStatus; }
bool GetBugSystemStatus() { return _supportSystemStatus && _bugSystemStatus; }
bool GetComplaintSystemStatus() { return _supportSystemStatus && _complaintSystemStatus; }
bool GetSuggestionSystemStatus() { return _supportSystemStatus && _suggestionSystemStatus; }
uint64 GetLastChange() const { return _lastChange; }
template<typename T>
uint32 GetOpenTicketCount() const;
void SetSupportSystemStatus(bool status) { _supportSystemStatus = status; }
void SetTicketSystemStatus(bool status) { _ticketSystemStatus = status; }
void SetBugSystemStatus(bool status) { _bugSystemStatus = status; }
void SetComplaintSystemStatus(bool status) { _complaintSystemStatus = status; }
void SetSuggestionSystemStatus(bool status) { _suggestionSystemStatus = status; }
void LoadGmTickets();
void LoadBugTickets();
void LoadComplaintTickets();
void LoadSuggestionTickets();
void AddTicket(GmTicket* ticket);
void AddTicket(BugTicket* ticket);
void AddTicket(ComplaintTicket* ticket);
void AddTicket(SuggestionTicket* ticket);
template<typename T>
void RemoveTicket(uint32 ticketId);
template<typename T>
void CloseTicket(uint32 ticketId, ObjectGuid closedBy);
template<typename T>
void ResetTickets();
template<typename T>
void ShowList(ChatHandler& handler) const;
template<typename T>
void ShowList(ChatHandler& handler, bool onlineOnly) const;
template<typename T>
void ShowClosedList(ChatHandler& handler) const;
void ShowGmEscalatedList(ChatHandler& handler) const;
void UpdateLastChange() { _lastChange = uint64(time(nullptr)); }
void SendGmTicket(WorldSession* session, GmTicket* ticket) const;
void SendGmTicketUpdate(WorldSession* session, GMTicketResponse response) const;
uint32 GenerateGmTicketId() { return ++_lastGmTicketId; }
uint32 GenerateBugId() { return ++_lastBugId; }
uint32 GenerateComplaintId() { return ++_lastComplaintId; }
uint32 GenerateSuggestionId() { return ++_lastSuggestionId; }
private:
bool _supportSystemStatus;
bool _ticketSystemStatus;
bool _bugSystemStatus;
bool _complaintSystemStatus;
bool _suggestionSystemStatus;
GmTicketList _gmTicketList;
BugTicketList _bugTicketList;
ComplaintTicketList _complaintTicketList;
SuggestionTicketList _suggestionTicketList;
uint32 _lastGmTicketId;
uint32 _lastBugId;
uint32 _lastComplaintId;
uint32 _lastSuggestionId;
uint32 _openGmTicketCount;
uint32 _openBugTicketCount;
uint32 _openComplaintTicketCount;
uint32 _openSuggestionTicketCount;
uint64 _lastChange;
};
#define sSupportMgr SupportMgr::instance()
#endif // SupportMgr_h__
src/server/game/Tickets/TicketMgr.cpp
-410
View File
@@ -1,410 +0,0 @@
/*
* Copyright (C) 2008-2015 TrinityCore <http://www.trinitycore.org/>
* Copyright (C) 2005-2009 MaNGOS <http://getmangos.com/>
*
* This program is free software; you can redistribute it and/or modify it
* under the terms of the GNU General Public License as published by the
* Free Software Foundation; either version 2 of the License, or (at your
* option) any later version.
*
* This program is distributed in the hope that it will be useful, but WITHOUT
* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or
* FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for
* more details.
*
* You should have received a copy of the GNU General Public License along
* with this program. If not, see <http://www.gnu.org/licenses/>.
*/
#include "Common.h"
#include "TicketMgr.h"
#include "TicketPackets.h"
#include "DatabaseEnv.h"
#include "Log.h"
#include "Language.h"
#include "WorldPacket.h"
#include "WorldSession.h"
#include "Chat.h"
#include "World.h"
#include "Player.h"
#include "Opcodes.h"
inline time_t GetAge(uint64 t) { return (time(NULL) - t) / DAY; }
///////////////////////////////////////////////////////////////////////////////////////////////////
// GM ticket
GmTicket::GmTicket() : _id(0), _posX(0), _posY(0), _posZ(0), _mapId(0), _createTime(0), _lastModifiedTime(0),
_completed(false), _escalatedStatus(TICKET_UNASSIGNED), _viewed(false),
_needResponse(false), _needMoreHelp(false) { }
GmTicket::GmTicket(Player* player) : _posX(0), _posY(0), _posZ(0), _mapId(0), _createTime(time(NULL)), _lastModifiedTime(time(NULL)),
_completed(false), _escalatedStatus(TICKET_UNASSIGNED), _viewed(false),
_needResponse(false), _needMoreHelp(false)
{
_id = sTicketMgr->GenerateTicketId();
_playerName = player->GetName();
_playerGuid = player->GetGUID();
}
GmTicket::~GmTicket() { }
bool GmTicket::LoadFromDB(Field* fields)
{
// 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
// ticketId, guid, name, message, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, haveTicket
uint8 index = 0;
_id = fields[ index].GetUInt32();
_playerGuid = ObjectGuid::Create<HighGuid::Player>(fields[++index].GetUInt64());
_playerName = fields[++index].GetString();
_message = fields[++index].GetString();
_createTime = fields[++index].GetUInt32();
_mapId = fields[++index].GetUInt16();
_posX = fields[++index].GetFloat();
_posY = fields[++index].GetFloat();
_posZ = fields[++index].GetFloat();
_lastModifiedTime = fields[++index].GetUInt32();
int64 closedBy = fields[++index].GetInt64();
if (closedBy < 0)
_closedBy.SetRawValue(0, uint64(closedBy));
else
_closedBy = ObjectGuid::Create<HighGuid::Player>(uint64(closedBy));
_assignedTo = ObjectGuid::Create<HighGuid::Player>(fields[++index].GetUInt64());
_comment = fields[++index].GetString();
_response = fields[++index].GetString();
_completed = fields[++index].GetBool();
_escalatedStatus = GMTicketEscalationStatus(fields[++index].GetUInt8());
_viewed = fields[++index].GetBool();
_needMoreHelp = fields[++index].GetBool();
return true;
}
void GmTicket::SaveToDB(SQLTransaction& trans) const
{
// 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
// ticketId, guid, name, message, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, completed, escalated, viewed
uint8 index = 0;
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_REP_GM_TICKET);
stmt->setUInt32( index, _id);
stmt->setUInt64(++index, _playerGuid.GetCounter());
stmt->setString(++index, _playerName);
stmt->setString(++index, _message);
stmt->setUInt32(++index, uint32(_createTime));
stmt->setUInt16(++index, _mapId);
stmt->setFloat (++index, _posX);
stmt->setFloat (++index, _posY);
stmt->setFloat (++index, _posZ);
stmt->setUInt32(++index, uint32(_lastModifiedTime));
stmt->setInt64 (++index, int64(_closedBy.GetCounter()));
stmt->setUInt64(++index, _assignedTo.GetCounter());
stmt->setString(++index, _comment);
stmt->setString(++index, _response);
stmt->setBool (++index, _completed);
stmt->setUInt8 (++index, uint8(_escalatedStatus));
stmt->setBool (++index, _viewed);
stmt->setBool (++index, _needMoreHelp);
CharacterDatabase.ExecuteOrAppend(trans, stmt);
}
void GmTicket::DeleteFromDB()
{
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_DEL_GM_TICKET);
stmt->setUInt32(0, _id);
CharacterDatabase.Execute(stmt);
}
void GmTicket::SendResponse(WorldSession* session) const
{
WorldPacket data(SMSG_GM_TICKET_RESPONSE);
data << uint32(1); // responseID
data << uint32(_id); // ticketID
data << _message.c_str();
size_t len = _response.size();
char const* s = _response.c_str();
for (int i = 0; i < 4; i++)
{
if (len)
{
size_t writeLen = std::min<size_t>(len, 3999);
data.append(s, writeLen);
len -= writeLen;
s += writeLen;
}
data << uint8(0);
}
session->SendPacket(&data);
}
std::string GmTicket::FormatMessageString(ChatHandler& handler, bool detailed) const
{
time_t curTime = time(NULL);
std::stringstream ss;
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTGUID, _id);
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTNAME, _playerName.c_str());
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(curTime - _createTime, true, false)).c_str());
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(curTime - _lastModifiedTime, true, false)).c_str());
std::string name;
if (ObjectMgr::GetPlayerNameByGUID(_assignedTo, name))
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, name.c_str());
if (detailed)
{
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTMESSAGE, _message.c_str());
if (!_comment.empty())
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTCOMMENT, _comment.c_str());
if (!_response.empty())
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTRESPONSE, _response.c_str());
}
return ss.str();
}
std::string GmTicket::FormatMessageString(ChatHandler& handler, const char* szClosedName, const char* szAssignedToName, const char* szUnassignedName, const char* szDeletedName, const char* szCompletedName) const
{
std::stringstream ss;
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTGUID, _id);
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTNAME, _playerName.c_str());
if (szClosedName)
ss << handler.PGetParseString(LANG_COMMAND_TICKETCLOSED, szClosedName);
if (szAssignedToName)
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, szAssignedToName);
if (szUnassignedName)
ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTUNASSIGNED, szUnassignedName);
if (szDeletedName)
ss << handler.PGetParseString(LANG_COMMAND_TICKETDELETED, szDeletedName);
if (szCompletedName)
ss << handler.PGetParseString(LANG_COMMAND_TICKETCOMPLETED, szCompletedName);
return ss.str();
}
void GmTicket::SetUnassigned()
{
_assignedTo.Clear();
switch (_escalatedStatus)
{
case TICKET_ASSIGNED: _escalatedStatus = TICKET_UNASSIGNED; break;
case TICKET_ESCALATED_ASSIGNED: _escalatedStatus = TICKET_IN_ESCALATION_QUEUE; break;
case TICKET_UNASSIGNED:
case TICKET_IN_ESCALATION_QUEUE:
default:
break;
}
}
void GmTicket::SetPosition(uint32 mapId, float x, float y, float z)
{
_mapId = mapId;
_posX = x;
_posY = y;
_posZ = z;
}
void GmTicket::SetGmAction(uint32 needResponse, bool needMoreHelp)
{
_needResponse = (needResponse == 17); // Requires GM response. 17 = true, 1 = false (17 is default)
_needMoreHelp = needMoreHelp; // Requests further GM interaction on a ticket to which a GM has already responded. Basically means "has a new ticket"
}
void GmTicket::TeleportTo(Player* player) const
{
player->TeleportTo(_mapId, _posX, _posY, _posZ, 0.0f, 0);
}
void GmTicket::SetChatLog(std::list<uint32> time, std::string const& log)
{
std::stringstream ss(log);
std::stringstream newss;
std::string line;
while (std::getline(ss, line) && !time.empty())
{
newss << secsToTimeString(time.front()) << ": " << line << "\n";
time.pop_front();
}
_chatLog = newss.str();
}
///////////////////////////////////////////////////////////////////////////////////////////////////
// Ticket manager
TicketMgr::TicketMgr() : _status(true), _lastTicketId(0), _lastSurveyId(0), _openTicketCount(0),
_lastChange(time(NULL)) { }
TicketMgr::~TicketMgr()
{
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
delete itr->second;
}
void TicketMgr::Initialize()
{
SetStatus(sWorld->getBoolConfig(CONFIG_TICKET_SYSTEM_STATUS));
}
void TicketMgr::ResetTickets()
{
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end();)
{
if (itr->second->IsClosed())
{
uint32 ticketId = itr->second->GetId();
++itr;
sTicketMgr->RemoveTicket(ticketId);
}
else
++itr;
}
_lastTicketId = 0;
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_DEL_ALL_GM_TICKETS);
CharacterDatabase.Execute(stmt);
}
void TicketMgr::LoadTickets()
{
uint32 oldMSTime = getMSTime();
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
delete itr->second;
_ticketList.clear();
_lastTicketId = 0;
_openTicketCount = 0;
PreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_SEL_GM_TICKETS);
PreparedQueryResult result = CharacterDatabase.Query(stmt);
if (!result)
{
TC_LOG_INFO("server.loading", ">> Loaded 0 GM tickets. DB table `gm_tickets` is empty!");
return;
}
uint32 count = 0;
do
{
Field* fields = result->Fetch();
GmTicket* ticket = new GmTicket();
if (!ticket->LoadFromDB(fields))
{
delete ticket;
continue;
}
if (!ticket->IsClosed())
++_openTicketCount;
// Update max ticket id if necessary
uint32 id = ticket->GetId();
if (_lastTicketId < id)
_lastTicketId = id;
_ticketList[id] = ticket;
++count;
} while (result->NextRow());
TC_LOG_INFO("server.loading", ">> Loaded %u GM tickets in %u ms", count, GetMSTimeDiffToNow(oldMSTime));
}
void TicketMgr::LoadSurveys()
{
// we don't actually load anything into memory here as there's no reason to
_lastSurveyId = 0;
uint32 oldMSTime = getMSTime();
if (QueryResult result = CharacterDatabase.Query("SELECT MAX(surveyId) FROM gm_surveys"))
_lastSurveyId = (*result)[0].GetUInt32();
TC_LOG_INFO("server.loading", ">> Loaded GM Survey count from database in %u ms", GetMSTimeDiffToNow(oldMSTime));
}
void TicketMgr::AddTicket(GmTicket* ticket)
{
_ticketList[ticket->GetId()] = ticket;
if (!ticket->IsClosed())
++_openTicketCount;
SQLTransaction trans = SQLTransaction(NULL);
ticket->SaveToDB(trans);
}
void TicketMgr::CloseTicket(uint32 ticketId, ObjectGuid source)
{
if (GmTicket* ticket = GetTicket(ticketId))
{
SQLTransaction trans = SQLTransaction(NULL);
ticket->SetClosedBy(source);
if (!source.IsEmpty())
--_openTicketCount;
ticket->SaveToDB(trans);
}
}
void TicketMgr::RemoveTicket(uint32 ticketId)
{
if (GmTicket* ticket = GetTicket(ticketId))
{
ticket->DeleteFromDB();
_ticketList.erase(ticketId);
delete ticket;
}
}
void TicketMgr::ShowList(ChatHandler& handler, bool onlineOnly) const
{
handler.SendSysMessage(onlineOnly ? LANG_COMMAND_TICKETSHOWONLINELIST : LANG_COMMAND_TICKETSHOWLIST);
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
if (!itr->second->IsClosed() && !itr->second->IsCompleted())
if (!onlineOnly || itr->second->GetPlayer())
handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}
void TicketMgr::ShowClosedList(ChatHandler& handler) const
{
handler.SendSysMessage(LANG_COMMAND_TICKETSHOWCLOSEDLIST);
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
if (itr->second->IsClosed())
handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}
void TicketMgr::ShowEscalatedList(ChatHandler& handler) const
{
handler.SendSysMessage(LANG_COMMAND_TICKETSHOWESCALATEDLIST);
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
if (!itr->second->IsClosed() && itr->second->GetEscalatedStatus() == TICKET_IN_ESCALATION_QUEUE)
handler.SendSysMessage(itr->second->FormatMessageString(handler).c_str());
}
void TicketMgr::SendTicket(WorldSession* session, GmTicket* ticket) const
{
WorldPackets::Ticket::GMTicketGetTicketResponse response;
if (ticket)
{
response.Result = GMTICKET_STATUS_HASTEXT;
response.Info.HasValue = true;
response.Info.Value.TicketID = ticket->GetId();
response.Info.Value.TicketDescription = ticket->GetMessage();
response.Info.Value.Category = ticket->GetNeedMoreHelp();
response.Info.Value.TicketOpenTime = GetAge(ticket->GetLastModifiedTime());
response.Info.Value.OldestTicketTime = sTicketMgr->GetOldestOpenTicket() ? GetAge(sTicketMgr->GetOldestOpenTicket()->GetLastModifiedTime()) : float(0);
response.Info.Value.UpdateTime = GetAge(sTicketMgr->GetLastChange());
response.Info.Value.AssignedToGM = ticket->IsAssigned();
response.Info.Value.OpenedByGM = ticket->IsViewed();
response.Info.Value.WaitTimeOverrideMessage = "";
response.Info.Value.WaitTimeOverrideMinutes = 0;
}
else
response.Result = GMTICKET_STATUS_DEFAULT;
session->SendPacket(response.Write());
}
src/server/game/Tickets/TicketMgr.h
-256
View File
@@ -1,256 +0,0 @@
/*
* Copyright (C) 2008-2015 TrinityCore <http://www.trinitycore.org/>
*
* This program is free software; you can redistribute it and/or modify it
* under the terms of the GNU General Public License as published by the
* Free Software Foundation; either version 2 of the License, or (at your
* option) any later version.
*
* This program is distributed in the hope that it will be useful, but WITHOUT
* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or
* FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for
* more details.
*
* You should have received a copy of the GNU General Public License along
* with this program. If not, see <http://www.gnu.org/licenses/>.
*/
#ifndef _TICKETMGR_H
#define _TICKETMGR_H
#include <string>
#include "ObjectMgr.h"
class ChatHandler;
// from blizzard lua
enum GMTicketSystemStatus
{
GMTICKET_QUEUE_STATUS_DISABLED = 0,
GMTICKET_QUEUE_STATUS_ENABLED = 1
};
enum GMTicketStatus
{
GMTICKET_STATUS_HASTEXT = 0x06,
GMTICKET_STATUS_DEFAULT = 0x0A
};
enum GMTicketResponse
{
GMTICKET_RESPONSE_ALREADY_EXIST = 1,
GMTICKET_RESPONSE_CREATE_SUCCESS = 2,
GMTICKET_RESPONSE_CREATE_ERROR = 3,
GMTICKET_RESPONSE_UPDATE_SUCCESS = 4,
GMTICKET_RESPONSE_UPDATE_ERROR = 5,
GMTICKET_RESPONSE_TICKET_DELETED = 9
};
// from Blizzard LUA:
// GMTICKET_ASSIGNEDTOGM_STATUS_NOT_ASSIGNED = 0; -- ticket is not currently assigned to a gm
// GMTICKET_ASSIGNEDTOGM_STATUS_ASSIGNED = 1; -- ticket is assigned to a normal gm
// GMTICKET_ASSIGNEDTOGM_STATUS_ESCALATED = 2; -- ticket is in the escalation queue
// 3 is a custom value and should never actually be sent
enum GMTicketEscalationStatus
{
TICKET_UNASSIGNED = 0,
TICKET_ASSIGNED = 1,
TICKET_IN_ESCALATION_QUEUE = 2,
TICKET_ESCALATED_ASSIGNED = 3
};
// from blizzard lua
enum GMTicketOpenedByGMStatus
{
GMTICKET_OPENEDBYGM_STATUS_NOT_OPENED = 0, // ticket has never been opened by a gm
GMTICKET_OPENEDBYGM_STATUS_OPENED = 1 // ticket has been opened by a gm
};
enum LagReportType
{
LAG_REPORT_TYPE_LOOT = 1,
LAG_REPORT_TYPE_AUCTION_HOUSE = 2,
LAG_REPORT_TYPE_MAIL = 3,
LAG_REPORT_TYPE_CHAT = 4,
LAG_REPORT_TYPE_MOVEMENT = 5,
LAG_REPORT_TYPE_SPELL = 6
};
class GmTicket
{
public:
GmTicket();
GmTicket(Player* player);
~GmTicket();
bool IsClosed() const { return !_closedBy.IsEmpty(); }
bool IsCompleted() const { return _completed; }
bool IsFromPlayer(ObjectGuid guid) const { return guid == _playerGuid; }
bool IsAssigned() const { return !_assignedTo.IsEmpty(); }
bool IsAssignedTo(ObjectGuid guid) const { return guid == _assignedTo; }
bool IsAssignedNotTo(ObjectGuid guid) const { return IsAssigned() && !IsAssignedTo(guid); }
bool IsViewed() const { return _viewed; }
uint32 GetId() const { return _id; }
Player* GetPlayer() const { return ObjectAccessor::FindPlayer(_playerGuid); }
std::string const& GetPlayerName() const { return _playerName; }
std::string const& GetMessage() const { return _message; }
bool GetNeedMoreHelp() const { return _needMoreHelp; }
Player* GetAssignedPlayer() const { return ObjectAccessor::FindPlayer(_assignedTo); }
ObjectGuid GetAssignedToGUID() const { return _assignedTo; }
std::string GetAssignedToName() const
{
std::string name;
// save queries if ticket is not assigned
if (!_assignedTo.IsEmpty())
ObjectMgr::GetPlayerNameByGUID(_assignedTo, name);
return name;
}
uint64 GetLastModifiedTime() const { return _lastModifiedTime; }
GMTicketEscalationStatus GetEscalatedStatus() const { return _escalatedStatus; }
void SetEscalatedStatus(GMTicketEscalationStatus escalatedStatus) { _escalatedStatus = escalatedStatus; }
void SetAssignedTo(ObjectGuid guid, bool isAdmin)
{
_assignedTo = guid;
if (isAdmin && _escalatedStatus == TICKET_IN_ESCALATION_QUEUE)
_escalatedStatus = TICKET_ESCALATED_ASSIGNED;
else if (_escalatedStatus == TICKET_UNASSIGNED)
_escalatedStatus = TICKET_ASSIGNED;
}
void SetClosedBy(ObjectGuid value) { _closedBy = value; }
void SetCompleted() { _completed = true; }
void SetMessage(std::string const& message)
{
_message = message;
_lastModifiedTime = uint64(time(NULL));
}
void SetComment(std::string const& comment) { _comment = comment; }
void SetViewed() { _viewed = true; }
void SetUnassigned();
void SetPosition(uint32 mapId, float x, float y, float z);
void SetGmAction(uint32 needResponse, bool needMoreHelp);
void AppendResponse(std::string const& response) { _response += response; }
bool LoadFromDB(Field* fields);
void SaveToDB(SQLTransaction& trans) const;
void DeleteFromDB();
void WritePacket(WorldPacket& data) const;
void SendResponse(WorldSession* session) const;
void TeleportTo(Player* player) const;
std::string FormatMessageString(ChatHandler& handler, bool detailed = false) const;
std::string FormatMessageString(ChatHandler& handler, const char* szClosedName, const char* szAssignedToName, const char* szUnassignedName, const char* szDeletedName, const char* szCompletedName) const;
void SetChatLog(std::list<uint32> time, std::string const& log);
std::string const& GetChatLog() const { return _chatLog; }
private:
uint32 _id;
ObjectGuid _playerGuid;
std::string _playerName;
float _posX;
float _posY;
float _posZ;
uint16 _mapId;
std::string _message;
uint64 _createTime;
uint64 _lastModifiedTime;
ObjectGuid _closedBy; // 0 = Open, -1 = Console, playerGuid = player abandoned ticket, other = GM who closed it.
ObjectGuid _assignedTo;
std::string _comment;
bool _completed;
GMTicketEscalationStatus _escalatedStatus;
bool _viewed;
bool _needResponse; /// @todo find out the use of this, and then store it in DB
bool _needMoreHelp;
std::string _response;
std::string _chatLog; // No need to store in db, will be refreshed every session client side
};
typedef std::map<uint32, GmTicket*> GmTicketList;
class TicketMgr
{
private:
TicketMgr();
~TicketMgr();
public:
static TicketMgr* instance()
{
static TicketMgr instance;
return &instance;
}
void LoadTickets();
void LoadSurveys();
GmTicket* GetTicket(uint32 ticketId)
{
GmTicketList::iterator itr = _ticketList.find(ticketId);
if (itr != _ticketList.end())
return itr->second;
return NULL;
}
GmTicket* GetTicketByPlayer(ObjectGuid playerGuid)
{
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
if (itr->second && itr->second->IsFromPlayer(playerGuid) && !itr->second->IsClosed())
return itr->second;
return NULL;
}
GmTicket* GetOldestOpenTicket()
{
for (GmTicketList::const_iterator itr = _ticketList.begin(); itr != _ticketList.end(); ++itr)
if (itr->second && !itr->second->IsClosed() && !itr->second->IsCompleted())
return itr->second;
return NULL;
}
void AddTicket(GmTicket* ticket);
void CloseTicket(uint32 ticketId, ObjectGuid source);
void RemoveTicket(uint32 ticketId);
bool GetStatus() const { return _status; }
void SetStatus(bool status) { _status = status; }
uint64 GetLastChange() const { return _lastChange; }
void UpdateLastChange() { _lastChange = uint64(time(NULL)); }
uint32 GenerateTicketId() { return ++_lastTicketId; }
uint32 GetOpenTicketCount() const { return _openTicketCount; }
uint32 GetNextSurveyID() { return ++_lastSurveyId; }
void Initialize();
void ResetTickets();
void ShowList(ChatHandler& handler, bool onlineOnly) const;
void ShowClosedList(ChatHandler& handler) const;
void ShowEscalatedList(ChatHandler& handler) const;
void SendTicket(WorldSession* session, GmTicket* ticket) const;
protected:
void _RemoveTicket(uint32 ticketId, int64 source = -1, bool permanently = false);
GmTicketList _ticketList;
bool _status;
uint32 _lastTicketId;
uint32 _lastSurveyId;
uint32 _openTicketCount;
uint64 _lastChange;
};
#define sTicketMgr TicketMgr::instance()
#endif // _TICKETMGR_H
src/server/game/World/World.cpp
+29 -11
View File
@@ -57,7 +57,7 @@
#include "SkillExtraItems.h"
#include "SmartAI.h"
#include "SystemConfig.h"
#include "TicketMgr.h"
#include "SupportMgr.h"
#include "TransportMgr.h"
#include "Unit.h"
#include "VMapFactory.h"
@@ -427,12 +427,22 @@ void World::LoadConfigSettings(bool reload)
SetPlayerAmountLimit(sConfigMgr->GetIntDefault("PlayerLimit", 100));
SetMotd(sConfigMgr->GetStringDefault("Motd", "Welcome to a Trinity Core Server."));
///- Read ticket system setting from the config file
m_bool_configs[CONFIG_TICKET_SYSTEM_STATUS] = sConfigMgr->GetBoolDefault("Ticket.SystemStatus", true);
///- Read support system setting from the config file
m_bool_configs[CONFIG_SUPPORT_ENABLED] = sConfigMgr->GetBoolDefault("Support.Enabled", true);
m_bool_configs[CONFIG_SUPPORT_TICKETS_ENABLED] = sConfigMgr->GetBoolDefault("Support.TicketsEnabled", false);
m_bool_configs[CONFIG_SUPPORT_BUGS_ENABLED] = sConfigMgr->GetBoolDefault("Support.BugsEnabled", false);
m_bool_configs[CONFIG_SUPPORT_COMPLAINTS_ENABLED] = sConfigMgr->GetBoolDefault("Support.ComplaintsEnabled", false);
m_bool_configs[CONFIG_SUPPORT_SUGGESTIONS_ENABLED] = sConfigMgr->GetBoolDefault("Support.SuggestionsEnabled", false);
if (reload)
sTicketMgr->SetStatus(m_bool_configs[CONFIG_TICKET_SYSTEM_STATUS]);
m_bool_configs[CONFIG_TICKET_SUBMIT_TICKET] = sConfigMgr->GetBoolDefault("Ticket.SubmitTicket", false);
m_bool_configs[CONFIG_TICKET_SUBMIT_BUG] = sConfigMgr->GetBoolDefault("Ticket.SubmitBug", false);
{
sSupportMgr->SetSupportSystemStatus(m_bool_configs[CONFIG_SUPPORT_ENABLED]);
sSupportMgr->SetTicketSystemStatus(m_bool_configs[CONFIG_SUPPORT_TICKETS_ENABLED]);
sSupportMgr->SetBugSystemStatus(m_bool_configs[CONFIG_SUPPORT_BUGS_ENABLED]);
sSupportMgr->SetComplaintSystemStatus(m_bool_configs[CONFIG_SUPPORT_COMPLAINTS_ENABLED]);
sSupportMgr->SetSuggestionSystemStatus(m_bool_configs[CONFIG_SUPPORT_SUGGESTIONS_ENABLED]);
}
m_float_configs[CONFIG_CHANCE_OF_GM_SURVEY] = sConfigMgr->GetFloatDefault("Support.ChanceOfGMSurvey", 50.0f);
///- Get string for new logins (newly created characters)
SetNewCharString(sConfigMgr->GetStringDefault("PlayerStart.String", ""));
@@ -954,7 +964,6 @@ void World::LoadConfigSettings(bool reload)
}
m_bool_configs[CONFIG_ALLOW_GM_GROUP] = sConfigMgr->GetBoolDefault("GM.AllowInvite", false);
m_bool_configs[CONFIG_GM_LOWER_SECURITY] = sConfigMgr->GetBoolDefault("GM.LowerSecurity", false);
m_float_configs[CONFIG_CHANCE_OF_GM_SURVEY] = sConfigMgr->GetFloatDefault("GM.TicketSystem.ChanceOfGMSurvey", 50.0f);
m_int_configs[CONFIG_GROUP_VISIBILITY] = sConfigMgr->GetIntDefault("Visibility.GroupMode", 1);
@@ -1814,10 +1823,19 @@ void World::SetInitialWorldSettings()
sObjectMgr->LoadFactionChangeTitles();
TC_LOG_INFO("server.loading", "Loading GM tickets...");
sTicketMgr->LoadTickets();
sSupportMgr->LoadGmTickets();
TC_LOG_INFO("server.loading", "Loading GM surveys...");
sTicketMgr->LoadSurveys();
TC_LOG_INFO("server.loading", "Loading GM bugs...");
sSupportMgr->LoadBugTickets();
TC_LOG_INFO("server.loading", "Loading GM complaints...");
sSupportMgr->LoadComplaintTickets();
TC_LOG_INFO("server.loading", "Loading GM suggestions...");
sSupportMgr->LoadSuggestionTickets();
/*TC_LOG_INFO("server.loading", "Loading GM surveys...");
sSupportMgr->LoadSurveys();*/
TC_LOG_INFO("server.loading", "Loading client addons...");
AddonMgr::LoadFromDB();
@@ -1916,7 +1934,7 @@ void World::SetInitialWorldSettings()
TC_LOG_INFO("server.loading", "Starting Arena Season...");
sGameEventMgr->StartArenaSeason();
sTicketMgr->Initialize();
sSupportMgr->Initialize();
///- Initialize Battlegrounds
TC_LOG_INFO("server.loading", "Starting Battleground System");
src/server/game/World/World.h
+5 -3
View File
@@ -151,9 +151,11 @@ enum WorldBoolConfigs
CONFIG_SHOW_MUTE_IN_WORLD,
CONFIG_SHOW_BAN_IN_WORLD,
CONFIG_AUTOBROADCAST,
CONFIG_TICKET_SYSTEM_STATUS,
CONFIG_TICKET_SUBMIT_TICKET,
CONFIG_TICKET_SUBMIT_BUG,
CONFIG_SUPPORT_ENABLED,
CONFIG_SUPPORT_TICKETS_ENABLED,
CONFIG_SUPPORT_BUGS_ENABLED,
CONFIG_SUPPORT_COMPLAINTS_ENABLED,
CONFIG_SUPPORT_SUGGESTIONS_ENABLED,
CONFIG_DBC_ENFORCE_ITEM_ATTRIBUTES,
CONFIG_PRESERVE_CUSTOM_CHANNELS,
CONFIG_PDUMP_NO_PATHS,
src/server/scripts/CMakeLists.txt
+2 -1
View File
@@ -131,12 +131,13 @@ include_directories(
${CMAKE_SOURCE_DIR}/src/server/game/Reputation
${CMAKE_SOURCE_DIR}/src/server/game/Scripting
${CMAKE_SOURCE_DIR}/src/server/game/Server
${CMAKE_SOURCE_DIR}/src/server/game/Server/Packets
${CMAKE_SOURCE_DIR}/src/server/game/Server/Protocol
${CMAKE_SOURCE_DIR}/src/server/game/Skills
${CMAKE_SOURCE_DIR}/src/server/game/Spells
${CMAKE_SOURCE_DIR}/src/server/game/Spells/Auras
${CMAKE_SOURCE_DIR}/src/server/game/Support
${CMAKE_SOURCE_DIR}/src/server/game/Texts
${CMAKE_SOURCE_DIR}/src/server/game/Tickets
${CMAKE_SOURCE_DIR}/src/server/game/Tools
${CMAKE_SOURCE_DIR}/src/server/game/Warden
${CMAKE_SOURCE_DIR}/src/server/game/Warden/Modules
src/server/scripts/Commands/cs_go.cpp
+18 -14
View File
@@ -25,7 +25,7 @@ EndScriptData */
#include "ScriptMgr.h"
#include "ObjectMgr.h"
#include "MapManager.h"
#include "TicketMgr.h"
#include "SupportMgr.h"
#include "Chat.h"
#include "Language.h"
#include "Player.h"
@@ -40,23 +40,26 @@ public:
{
static ChatCommand goCommandTable[] =
{
{ "creature", rbac::RBAC_PERM_COMMAND_GO_CREATURE, false, &HandleGoCreatureCommand, "", NULL },
{ "graveyard", rbac::RBAC_PERM_COMMAND_GO_GRAVEYARD, false, &HandleGoGraveyardCommand, "", NULL },
{ "grid", rbac::RBAC_PERM_COMMAND_GO_GRID, false, &HandleGoGridCommand, "", NULL },
{ "object", rbac::RBAC_PERM_COMMAND_GO_OBJECT, false, &HandleGoObjectCommand, "", NULL },
{ "taxinode", rbac::RBAC_PERM_COMMAND_GO_TAXINODE, false, &HandleGoTaxinodeCommand, "", NULL },
{ "trigger", rbac::RBAC_PERM_COMMAND_GO_TRIGGER, false, &HandleGoTriggerCommand, "", NULL },
{ "zonexy", rbac::RBAC_PERM_COMMAND_GO_ZONEXY, false, &HandleGoZoneXYCommand, "", NULL },
{ "xyz", rbac::RBAC_PERM_COMMAND_GO_XYZ, false, &HandleGoXYZCommand, "", NULL },
{ "ticket", rbac::RBAC_PERM_COMMAND_GO_TICKET, false, &HandleGoTicketCommand, "", NULL },
{ "", rbac::RBAC_PERM_COMMAND_GO, false, &HandleGoXYZCommand, "", NULL },
{ NULL, 0, false, NULL, "", NULL }
{ "creature", rbac::RBAC_PERM_COMMAND_GO_CREATURE, false, &HandleGoCreatureCommand, "", NULL },
{ "graveyard", rbac::RBAC_PERM_COMMAND_GO_GRAVEYARD, false, &HandleGoGraveyardCommand, "", NULL },
{ "grid", rbac::RBAC_PERM_COMMAND_GO_GRID, false, &HandleGoGridCommand, "", NULL },
{ "object", rbac::RBAC_PERM_COMMAND_GO_OBJECT, false, &HandleGoObjectCommand, "", NULL },
{ "taxinode", rbac::RBAC_PERM_COMMAND_GO_TAXINODE, false, &HandleGoTaxinodeCommand, "", NULL },
{ "trigger", rbac::RBAC_PERM_COMMAND_GO_TRIGGER, false, &HandleGoTriggerCommand, "", NULL },
{ "zonexy", rbac::RBAC_PERM_COMMAND_GO_ZONEXY, false, &HandleGoZoneXYCommand, "", NULL },
{ "xyz", rbac::RBAC_PERM_COMMAND_GO_XYZ, false, &HandleGoXYZCommand, "", NULL },
{ "ticket", rbac::RBAC_PERM_COMMAND_GO_TICKET, false, &HandleGoTicketCommand<GmTicket>, "", NULL },
{ "bugticket", rbac::RBAC_PERM_COMMAND_GO_BUG_TICKET, false, &HandleGoTicketCommand<BugTicket>, "", NULL },
{ "complaintticket", rbac::RBAC_PERM_COMMAND_GO_COMPLAINT_TICKET, false, &HandleGoTicketCommand<ComplaintTicket>, "", NULL },
{ "suggestionticket", rbac::RBAC_PERM_COMMAND_GO_SUGGESTION_TICKET, false, &HandleGoTicketCommand<SuggestionTicket>, "", NULL },
{ "", rbac::RBAC_PERM_COMMAND_GO, false, &HandleGoXYZCommand, "", NULL },
{ NULL, 0, false, NULL, "", NULL }
};
static ChatCommand commandTable[] =
{
{ "go", rbac::RBAC_PERM_COMMAND_GO, false, NULL, "", goCommandTable },
{ NULL, 0, false, NULL, "", NULL }
{ NULL, 0, false, NULL, "", NULL }
};
return commandTable;
}
@@ -544,6 +547,7 @@ public:
return true;
}
template<typename T>
static bool HandleGoTicketCommand(ChatHandler* handler, char const* args)
{
if (!*args)
@@ -557,7 +561,7 @@ public:
if (!ticketId)
return false;
GmTicket* ticket = sTicketMgr->GetTicket(ticketId);
T* ticket = sSupportMgr->GetTicket<T>(ticketId);
if (!ticket)
{
handler->SendSysMessage(LANG_COMMAND_TICKETNOTEXIST);
src/server/scripts/Commands/cs_reload.cpp
+9 -4
View File
@@ -38,7 +38,7 @@ EndScriptData */
#include "SkillExtraItems.h"
#include "SmartAI.h"
#include "SpellMgr.h"
#include "TicketMgr.h"
#include "SupportMgr.h"
#include "WardenCheckMgr.h"
#include "WaypointManager.h"
@@ -96,7 +96,6 @@ public:
{ "gameobject_questender", rbac::RBAC_PERM_COMMAND_RELOAD_GAMEOBJECT_QUESTENDER, true, &HandleReloadGOQuestEnderCommand, "", NULL },
{ "gameobject_loot_template", rbac::RBAC_PERM_COMMAND_RELOAD_GAMEOBJECT_QUEST_LOOT_TEMPLATE, true, &HandleReloadLootTemplatesGameobjectCommand, "", NULL },
{ "gameobject_queststarter", rbac::RBAC_PERM_COMMAND_RELOAD_GAMEOBJECT_QUESTSTARTER, true, &HandleReloadGOQuestStarterCommand, "", NULL },
{ "gm_tickets", rbac::RBAC_PERM_COMMAND_RELOAD_GM_TICKETS, true, &HandleReloadGMTicketsCommand, "", NULL },
{ "gossip_menu", rbac::RBAC_PERM_COMMAND_RELOAD_GOSSIP_MENU, true, &HandleReloadGossipMenuCommand, "", NULL },
{ "gossip_menu_option", rbac::RBAC_PERM_COMMAND_RELOAD_GOSSIP_MENU_OPTION, true, &HandleReloadGossipMenuOptionCommand, "", NULL },
{ "item_enchantment_template", rbac::RBAC_PERM_COMMAND_RELOAD_ITEM_ENCHANTMENT_TEMPLATE, true, &HandleReloadItemEnchantementsCommand, "", NULL },
@@ -146,6 +145,7 @@ public:
{ "spell_target_position", rbac::RBAC_PERM_COMMAND_RELOAD_SPELL_TARGET_POSITION, true, &HandleReloadSpellTargetPositionCommand, "", NULL },
{ "spell_threats", rbac::RBAC_PERM_COMMAND_RELOAD_SPELL_THREATS, true, &HandleReloadSpellThreatsCommand, "", NULL },
{ "spell_group_stack_rules", rbac::RBAC_PERM_COMMAND_RELOAD_SPELL_GROUP_STACK_RULES, true, &HandleReloadSpellGroupStackRulesCommand, "", NULL },
{ "support", rbac::RBAC_PERM_COMMAND_RELOAD_SUPPORT_SYSTEM, true, &HandleReloadSupportSystemCommand, "", NULL },
{ "trinity_string", rbac::RBAC_PERM_COMMAND_RELOAD_TRINITY_STRING, true, &HandleReloadTrinityStringCommand, "", NULL },
{ "warden_action", rbac::RBAC_PERM_COMMAND_RELOAD_WARDEN_ACTION, true, &HandleReloadWardenactionCommand, "", NULL },
{ "waypoint_scripts", rbac::RBAC_PERM_COMMAND_RELOAD_WAYPOINT_SCRIPTS, true, &HandleReloadWpScriptsCommand, "", NULL },
@@ -163,9 +163,14 @@ public:
}
//reload commands
static bool HandleReloadGMTicketsCommand(ChatHandler* /*handler*/, const char* /*args*/)
static bool HandleReloadSupportSystemCommand(ChatHandler* handler, const char* /*args*/)
{
sTicketMgr->LoadTickets();
TC_LOG_INFO("misc", "Re-Loading Support System Tables...");
sSupportMgr->LoadGmTickets();
sSupportMgr->LoadBugTickets();
sSupportMgr->LoadComplaintTickets();
sSupportMgr->LoadSuggestionTickets();
handler->SendGlobalGMSysMessage("DB tables `gm_*` reloaded.");
return true;
}
src/server/scripts/Commands/cs_ticket.cpp
+609 -311
View File
File diff suppressed because it is too large Load Diff
src/server/shared/Database/Implementation/CharacterDatabase.cpp
+30 -9
View File
@@ -356,15 +356,37 @@ void CharacterDatabaseConnection::DoPrepareStatements()
PrepareStatement(CHAR_DEL_GO_RESPAWN_BY_INSTANCE, "DELETE FROM gameobject_respawn WHERE mapId = ? AND instanceId = ?", CONNECTION_ASYNC);
// GM Tickets
PrepareStatement(CHAR_SEL_GM_TICKETS, "SELECT ticketId, guid, name, message, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, haveTicket FROM gm_tickets", CONNECTION_SYNCH);
PrepareStatement(CHAR_REP_GM_TICKET, "REPLACE INTO gm_tickets (ticketId, guid, name, message, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, haveTicket) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_GM_TICKET, "DELETE FROM gm_tickets WHERE ticketId = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_PLAYER_GM_TICKETS, "DELETE FROM gm_tickets WHERE guid = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_SEL_GM_TICKETS, "SELECT id, playerGuid, description, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, needMoreHelp FROM gm_ticket", CONNECTION_SYNCH);
PrepareStatement(CHAR_REP_GM_TICKET, "REPLACE INTO gm_ticket (id, playerGuid, description, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, needMoreHelp) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_GM_TICKET, "DELETE FROM gm_ticket WHERE id = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_PLAYER_GM_TICKETS, "DELETE FROM gm_ticket WHERE playerGuid = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_ALL_GM_TICKETS, "TRUNCATE TABLE gm_ticket", CONNECTION_ASYNC);
// GM Survey/subsurvey/lag report
PrepareStatement(CHAR_INS_GM_SURVEY, "INSERT INTO gm_surveys (guid, surveyId, mainSurvey, overallComment, createTime) VALUES (?, ?, ?, ?, UNIX_TIMESTAMP(NOW()))", CONNECTION_ASYNC);
PrepareStatement(CHAR_INS_GM_SUBSURVEY, "INSERT INTO gm_subsurveys (surveyId, subsurveyId, rank, comment) VALUES (?, ?, ?, ?)", CONNECTION_ASYNC);
PrepareStatement(CHAR_INS_LAG_REPORT, "INSERT INTO lag_reports (guid, lagType, mapId, posX, posY, posZ, latency, createTime) VALUES (?, ?, ?, ?, ?, ?, ?, ?)", CONNECTION_ASYNC);
// GM Survey/subsurvey
PrepareStatement(CHAR_INS_GM_SURVEY, "INSERT INTO gm_survey (guid, surveyId, mainSurvey, comment, createTime) VALUES (?, ?, ?, ?, UNIX_TIMESTAMP(NOW()))", CONNECTION_ASYNC);
PrepareStatement(CHAR_INS_GM_SUBSURVEY, "INSERT INTO gm_subsurvey (surveyId, questionID, answer, answerComment) VALUES (?, ?, ?, ?)", CONNECTION_ASYNC);
// GM Bug
PrepareStatement(CHAR_SEL_GM_BUGS, "SELECT id, playerGuid, note, createTime, mapId, posX, posY, posZ, facing, closedBy, assignedTo, comment FROM gm_bug", CONNECTION_SYNCH);
PrepareStatement(CHAR_REP_GM_BUG, "REPLACE INTO gm_bug (id, playerGuid, note, createTime, mapId, posX, posY, posZ, facing, closedBy, assignedTo, comment) VALUES (?, ?, ?, UNIX_TIMESTAMP(NOW()), ?, ?, ?, ?, ?, ?, ?, ?)", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_GM_BUG, "DELETE FROM gm_bug WHERE id = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_ALL_GM_BUGS, "TRUNCATE TABLE gm_bug", CONNECTION_ASYNC);
// GM Complaint
PrepareStatement(CHAR_SEL_GM_COMPLAINTS, "SELECT id, playerGuid, note, createTime, mapId, posX, posY, posZ, facing, targetCharacterGuid, complaintType, reportLineIndex, assignedTo, closedBy, comment FROM gm_complaint", CONNECTION_SYNCH);
PrepareStatement(CHAR_REP_GM_COMPLAINT, "REPLACE INTO gm_complaint (id, playerGuid, note, createTime, mapId, posX, posY, posZ, facing, targetCharacterGuid, complaintType, reportLineIndex, assignedTo, closedBy, comment) VALUES (?, ?, ?, UNIX_TIMESTAMP(NOW()), ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_GM_COMPLAINT, "DELETE FROM gm_complaint WHERE id = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_SEL_GM_COMPLAINT_CHATLINES, "SELECT timestamp, text FROM gm_complaint_chatlog WHERE complaintId = ? ORDER BY lineId ASC", CONNECTION_SYNCH);
PrepareStatement(CHAR_INS_GM_COMPLAINT_CHATLINE, "INSERT INTO gm_complaint_chatlog (complaintId, lineId, timestamp, text) VALUES (?, ?, ?, ?)", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_GM_COMPLAINT_CHATLOG, "DELETE FROM gm_complaint_chatlog WHERE complaintId = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_ALL_GM_COMPLAINTS, "TRUNCATE TABLE gm_complaint", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_ALL_GM_COMPLAINT_CHATLOGS, "TRUNCATE TABLE gm_complaint_chatlog", CONNECTION_ASYNC);
// GM Suggestion
PrepareStatement(CHAR_SEL_GM_SUGGESTIONS, "SELECT id, playerGuid, note, createTime, mapId, posX, posY, posZ, facing, closedBy, assignedTo, comment FROM gm_suggestion", CONNECTION_SYNCH);
PrepareStatement(CHAR_REP_GM_SUGGESTION, "REPLACE INTO gm_suggestion (id, playerGuid, note, createTime, mapId, posX, posY, posZ, facing, closedBy, assignedTo, comment) VALUES (?, ?, ?, UNIX_TIMESTAMP(NOW()), ?, ?, ?, ?, ?, ? ,? ,?)", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_GM_SUGGESTION, "DELETE FROM gm_suggestion WHERE id = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_ALL_GM_SUGGESTIONS, "TRUNCATE TABLE gm_suggestion", CONNECTION_ASYNC);
// LFG Data
PrepareStatement(CHAR_INS_LFG_DATA, "INSERT INTO lfg_data (guid, dungeon, state) VALUES (?, ?, ?)", CONNECTION_ASYNC);
@@ -405,7 +427,6 @@ void CharacterDatabaseConnection::DoPrepareStatements()
PrepareStatement(CHAR_UPD_GROUP_DIFFICULTY, "UPDATE groups SET difficulty = ? WHERE guid = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_UPD_GROUP_RAID_DIFFICULTY, "UPDATE groups SET raidDifficulty = ? WHERE guid = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_UPD_GROUP_LEGACY_RAID_DIFFICULTY, "UPDATE groups SET legacyRaidDifficulty = ? WHERE guid = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_ALL_GM_TICKETS, "TRUNCATE TABLE gm_tickets", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_INVALID_SPELL_TALENTS, "DELETE FROM character_talent WHERE spell = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_INVALID_SPELL_SPELLS, "DELETE FROM character_spell WHERE spell = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_UPD_DELETE_INFO, "UPDATE characters SET deleteInfos_Name = name, deleteInfos_Account = account, deleteDate = UNIX_TIMESTAMP(), name = '', account = 0 WHERE guid = ?", CONNECTION_ASYNC);
src/server/shared/Database/Implementation/CharacterDatabase.h
+19 -1
View File
@@ -314,7 +314,25 @@ enum CharacterDatabaseStatements
CHAR_INS_GM_SURVEY,
CHAR_INS_GM_SUBSURVEY,
CHAR_INS_LAG_REPORT,
CHAR_SEL_GM_BUGS,
CHAR_REP_GM_BUG,
CHAR_DEL_GM_BUG,
CHAR_DEL_ALL_GM_BUGS,
CHAR_SEL_GM_COMPLAINTS,
CHAR_REP_GM_COMPLAINT,
CHAR_DEL_GM_COMPLAINT,
CHAR_SEL_GM_COMPLAINT_CHATLINES,
CHAR_INS_GM_COMPLAINT_CHATLINE,
CHAR_DEL_GM_COMPLAINT_CHATLOG,
CHAR_DEL_ALL_GM_COMPLAINTS,
CHAR_DEL_ALL_GM_COMPLAINT_CHATLOGS,
CHAR_SEL_GM_SUGGESTIONS,
CHAR_REP_GM_SUGGESTION,
CHAR_DEL_GM_SUGGESTION,
CHAR_DEL_ALL_GM_SUGGESTIONS,
CHAR_INS_CHARACTER,
CHAR_UPD_CHARACTER,
src/server/worldserver/worldserver.conf.dist
+51 -29
View File
@@ -16,6 +16,7 @@
# CREATURE SETTINGS
# CHAT SETTINGS
# GAME MASTER SETTINGS
# SUPPORT SETTINGS
# VISIBILITY AND DISTANCES
# SERVER RATES
# STATS LIMITS
@@ -1059,33 +1060,6 @@ Server.LoginInfo = 0
Command.LookupMaxResults = 0
#
# Ticket.SystemStatus
# Description: Enable/disable the ticket system. This disables the whole customer
# support UI after trying to send a ticket in disabled state
# (MessageBox: "GM Help Tickets are currently unavailable.").
# UI remains disabled until the character relogs.
# Default: 1 - (Enabled)
# 0 - (Disabled)
Ticket.SystemStatus = 1
#
# Ticket.SubmitTicket
# Description: Allow/disallow opening new tickets.
# Default: 0 - (Disabled)
# 1 - (Enabled, Experimental)
Ticket.SubmitTicket = 0
#
# Ticket.SubmitBug
# Description: Allow/disallow opening new bug reports.
# Default: 0 - (Disabled)
# 1 - (Enabled, Experimental)
Ticket.SubmitBug = 0
#
# DungeonFinder.OptionsMask
# Description: Dungeon and raid finder system.
@@ -1662,12 +1636,60 @@ GM.AllowInvite = 0
GM.LowerSecurity = 0
#
# GM.TicketSystem.ChanceOfGMSurvey
###################################################################################################
###################################################################################################
# SUPPORT SETTINGS
#
# Support.Enabled
# Description: Enable/disable the ticket system. This disables the whole customer
# support UI after trying to send a ticket in disabled state
# (MessageBox: "GM Help Tickets are currently unavailable.").
# UI remains disabled until the character relogs.
# Default: 1 - (Enabled)
# 0 - (Disabled)
Support.Enabled = 1
#
# Support.TicketsEnabled
# Description: Allow/disallow opening new tickets.
# Default: 0 - (Disabled)
# 1 - (Enabled, Experimental)
Support.TicketsEnabled = 0
#
# Support.BugsEnabled
# Description: Allow/disallow opening new bug reports.
# Default: 0 - (Disabled)
# 1 - (Enabled, Experimental)
Support.BugsEnabled = 0
#
# Support.ComplaintsEnabled
# Description: Allow/disallow creating new player complaints.
# Default: 0 - (Disabled)
# 1 - (Enabled, Experimental)
Support.ComplaintsEnabled = 0
#
# Support.SuggestionsEnabled
# Description: Allow/disallow opening new suggestion reports.
# Default: 0 - (Disabled)
# 1 - (Enabled, Experimental)
Support.SuggestionsEnabled = 0
#
# Support.ChanceOfGMSurvey
# Description: Chance of sending a GM survey after ticket completion.
# Default: 50 - (Enabled)
# 0 - (Disabled)
GM.TicketSystem.ChanceOfGMSurvey = 50
Support.ChanceOfGMSurvey = 50
#
###################################################################################################