DELETE FROM `trinity_string` WHERE (`entry`='290');  
DELETE FROM `trinity_string` WHERE (`entry`='296'); 
DELETE FROM `trinity_string` WHERE (`entry`='289');
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2000, '|cff00ff00New ticket from|r|cffff00ff %s.|r |cff00ff00Ticket entry:|r|cffff00ff %d.|r', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2001, '|cff00ff00Character|r|cffff00ff %s |r|cff00ff00edited his/her ticket:|r|cffff00ff %d.|r', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2002, '|cff00ff00Character|r|cffff00ff %s |r|cff00ff00abandoned ticket entry:|r|cffff00ff %d.|r', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2003, '|cffff00ff %s|r |cff00ff00closed ticket|r |cffff00ff %d.|r', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2004, 'Ticket %d permanently deleted by %s.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2005, 'Ticket not found.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2007, 'Please close ticket before deleting it permanently.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2008, 'Ticket %d is already assigned to GM %s.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2009, '%u Tickets succesfully reloaded from the database.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2010, 'Showing list of open tickets.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2011, 'Showing list of open tickets whose creator is online.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2012, 'Invalid name specified. Name should be that of an online Gamemaster.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2013, 'This ticket is already assigned to yourself. To unassign use .ticket unassign %d and then reassign.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2014, 'Ticket %d is not assigned, you cannot unassign it.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2015, 'You cannot unassign tickets from staffmembers with a higher security level than yourself.', '', '', '', '', '', '', '', ''); 
INSERT INTO trinity_string (`entry`, `content_default`, `content_loc1`, `content_loc2`, `content_loc3`, `content_loc4`, `content_loc5`, `content_loc6`, `content_loc7`, `content_loc8`) VALUES (2016, 'Cannot close ticket %d, it is assigned to another GM.', '', '', '', '', '', '', '', ''); 
DELETE FROM `command` WHERE (`name` LIKE '%ticket%');
INSERT INTO `command` (`name`,`security`,`help`) VALUES ('.ticket list','1','Displays a list of open GM tickets.');
INSERT INTO `command` (`name`,`security`,`help`) VALUES ('.ticket onlinelist','1','Displays a list of open GM tickets whose owner is online.');
INSERT INTO `command` (`name`,`security`,`help`) VALUES ('.ticket viewname','1','Usage: .ticket viewname $creatorname. \r\nReturns details about specified ticket. Ticket must be open and not deleted.');
INSERT INTO `command` (`name`,`security`,`help`) VALUES ('.ticket viewid','1','Usage: .ticket viewid $ticketid.\r\nReturns details about specified ticket. Ticket must be open and not deleted.');
INSERT INTO `command` (`name`,`security`,`help`) VALUES ('.ticket close','2','Usage: .ticket close $ticketid.\r\nCloses the specified ticket. Does not delete permanently.');
INSERT INTO `command` (`name`,`security`,`help`) VALUES ('.ticket delete','3','Usage: .ticket delete $ticketid.\r\nDeletes the specified ticket permanently. Ticket must be closed first.');
INSERT INTO `command` (`name`,`security`,`help`) VALUES ('.ticket assign','3','Usage: .ticket assign $ticketid $gmname.\r\nAssigns the specified ticket to the specified Game Master.');
INSERT INTO `command` (`name`,`security`,`help`) VALUES ('.ticket unassign','3','Usage: .ticket unassign $ticketid.\r\nUnassigns the specified ticket from the current assigned Game Master.');
INSERT INTO `command` (`name`,`security`,`help`) VALUES ('.ticket comment','2','Usage: .ticket comment $ticketid $comment.\r\nAllows the adding or modifying of a comment to the specified ticket.');
INSERT INTO `command` (`name`,`security`,`help`) VALUES ('.reload tickets','4','Usage: .reload tickets.\r\nReloads GM Tickets from the database and re-caches them into memory.');

