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Core/Ticket improved ticket system

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- Safely close ticket before character deletion
- Allow to keep trace of delete characters tickets (configurable)
- Closes #15655

Closes #15699
This commit is contained in:
ShinDarth
2015-10-11 12:06:59 +02:00
committed by Carbenium
parent 700b5dcb49
commit 7ab1d1b7d0
11 changed files with 68 additions and 18 deletions
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src/server/database/Database/Implementation/CharacterDatabase.cpp
+3 -2
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@@ -335,10 +335,11 @@ void CharacterDatabaseConnection::DoPrepareStatements()
PrepareStatement(CHAR_DEL_GO_RESPAWN_BY_INSTANCE, "DELETE FROM gameobject_respawn WHERE mapId = ? AND instanceId = ?", CONNECTION_ASYNC);
// GM Tickets
PrepareStatement(CHAR_SEL_GM_TICKETS, "SELECT id, playerGuid, name, description, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, needMoreHelp FROM gm_ticket", CONNECTION_SYNCH);
PrepareStatement(CHAR_REP_GM_TICKET, "REPLACE INTO gm_ticket (id, playerGuid, name, description, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, needMoreHelp, resolvedBy) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)", CONNECTION_ASYNC);
PrepareStatement(CHAR_SEL_GM_TICKETS, "SELECT id, type, playerGuid, name, description, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, needMoreHelp FROM gm_ticket", CONNECTION_SYNCH);
PrepareStatement(CHAR_REP_GM_TICKET, "REPLACE INTO gm_ticket (id, type, playerGuid, name, description, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, needMoreHelp, resolvedBy) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_GM_TICKET, "DELETE FROM gm_ticket WHERE id = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_DEL_PLAYER_GM_TICKETS, "DELETE FROM gm_ticket WHERE playerGuid = ?", CONNECTION_ASYNC);
PrepareStatement(CHAR_UPD_PLAYER_GM_TICKETS_ON_CHAR_DELETION, "UPDATE gm_ticket SET type = 2 WHERE playerGuid = ?", CONNECTION_ASYNC);
// GM Survey/subsurvey/lag report
PrepareStatement(CHAR_INS_GM_SURVEY, "INSERT INTO gm_survey (guid, surveyId, mainSurvey, comment, createTime) VALUES (?, ?, ?, ?, UNIX_TIMESTAMP(NOW()))", CONNECTION_ASYNC);